Albert L. Manlangit Email & Phone Number

Pleasant Hill, Ca

•Assists in maintaining computer systems; installs and supports software applications•Sets up users and security settings; researches user inquiries and new technology; troubleshoots and resolves computer operating, software/hardware and provides technical support as requested•Provides technical support and training to end-users•Supporting users to resolved their issues on devices for Windows, IOS•Documents, maintains, upgrades and replaces hardware and software systems •Supports and maintains user account information including rights, security and systems groups

Martinez, Ca

• Performed customer services on different departments for the Contra Costa Counties to resolved hardware and software technical problems in the system elements after detailed analysis, including computer failures and software malfunctioning• Provided solutions and technical guidance to clients facing technical issues and difficulties •Troubleshooting, analyzing and repairing problems of computer elements such as desktop computers, laptops and various components/peripherals of an IT network• Supported over 5,000 end users for the CCCHSD in the Medical Clinical Offices and Martinez Regional Medical Center Hospital•Performing computer installation and operating system configuration in designated networks

Alameda, Ca

• Provide technical support for company approved applications including remote communication, LAN's and PC to host computer connectivity• Provides guidance for personal computer hardware and software configurations

• Working with Elementary and Middle school children to provide supplemental educational service in developing to increase their math and reading skills using highly structured programs with computer-aided tutorial sessions.

• Manage IT department to plan, conduct, monitor and control IT projects, processes, weekly meetings and operations• Facilitate workshop classes for business professionals to developed other career skills• Support IT Content Management System for Experience Unlimited website• Maintain all windows systems, networks, upgrades and configurations environments

• Developed plans, wrote test cases, procedures and task checklists according to the functional requirements to apply on Windows and UNIX environment for PurifyPlus product testing.• Executed Black Box testing to strategize new projects requirements for functional behavior.• Reduced significant customer problems by performing precise test verifications of configurations on Windows and UNIX machines.• Coordinated automated test harness on twenty VMware machines from a virtual center data server to compliment system and functional verification testing.• Maintained and updated perl scripting used to drive automated test harness.• Created additional C/C++ test programs to incorporate into automated test harness for improved coverage.• Performed fault isolation on C/C++ and Java test cases prior to reporting findings to development team.• Managed test plans, test cases and test code under Rational ClearCase.• Reported specifics on bugs via ClearQuest tracking system and interacted with developers to assist with closure of issues.

• Performed release testing of software products, Rational PurifyPlus, Rational Apex, Rational Rose, Rational Soda, Rational TestMate • Assembled all product components to build the master release media, matching to correct install note, release notes and user documents• Administered all the test hardware resources • Performed installation testing of product releases and upgrades on supported configurations• Set up new workstations, building software configurations, backing up systems• Supported customers and Rational Field Technical Representatives with install and licensing problems• Conducted integration testing, system testing, module testing, volume testing and stress testing• Performed product packaging for production and maintenance releases• Established and maintained test lab machines in compliance with internal and external requirements• Wrote test plans and documented detail reports of abnormalities exposed in the products

• Configured system software to customer order specifications prior to machine shipment• Established and organized product completeness and compatibility to reduce the number of errors getting release to the fields• Maintain quality standards for products being shipped by implementing procedures, documenting results and managing compatible software configurations• Prepared product component packages for production control to qualify for shipments• Completed Training of newly hired employees in the area of building software configurations and preparing systems for shipment• Implemented to improved Bill of Materials procedures that reduced media production cost by 30%

• Diagnosed and repaired to component level of printed circuit boards according to specification and quality standards• Assisted Test Engineering to evaluate problems on system and field service boards• Performed final assembly and production testing of system ready ship to customers• Increased productivity by proactively learning product assembly and repair techniques

Currently In Progress...

Certification, Certified Server Plus, It Professional, Completed

Certification, Certified Security Plus, It Professional, Completed

Certificate, Microsoft Office (Word, Excel, Powerpoint, Outlook), Concord, Ca

Certification, A+ Certified It Professional; Computer Hardware & Software Principles

Activities and Societies: Volunteer at the Michael Chavez Center to fix and refurbish computersGraduated last December, 2011, to obtained.

Certificate, General Studies (C/C++ Programming)

A.A.S., Electronics Engineering Technology

Certificate, Rational Clearcase Administration Nt/Unix

Certificate, Unix System Administration