Melvin Albert Email & Phone Number

Baton Rouge, La

• Processed debit/credit endorsements of automobile insured customers for various carriers.• Reviewed, researched and audited insurance policies for accurate information.• Updated/corrected policy contracts during the endorsement process.• Successfully made normal and alternative processes for endorsements based on various policy conditions.• Team lead and supervisory personnel received daily spreadsheet reports of completed endorsements.• Quality Control verifications passed at 100% for excellence of the endorsement administrative work.• Assisted mailroom personnel with insured policy documents after early completion of weekly endorsement files; organized and sorted documents according to the standard given by the personnel.• Current remote work experience gained while performing the administrative work.

Baton Rouge, La

• Experienced cashier in opening and closing registers.• Professionally straightened and organized merchandises according to Core Standards.• Customers received assistance of carrying heavy merchandise to their vehicles.• Customers received information on merchandise sales and special offerings.• Placed online orders and informed customers of estimated shipping times for orders.• Delivered and returned customer orders in-store and verified correctness of all delivered/returned items of the order.• Offered and processed JCPenney credit card applications to customers; informed customers of credit limit and incentive when approved of the credit card.• Greeted customers and handled their inquiries.• Made excellent weekly store closing announcements over the intercom and informed customers of next business day hours.

Baton Rouge, La

• Processed debit/credit endorsements of automobile insured customers for various carriers.• Reviewed, researched and audited insurance policies for accurate information.• Updated/corrected policy contracts during the endorsement process.• Successfully made normal and alternative processes for endorsements based on various policy conditions.• Team lead and supervisory personnel received daily spreadsheet reports of completed endorsements.• Two Quality Control verifications passed at 100% for excellence of the endorsement administrative work.• Assisted mailroom personnel with insured policy documents after early completion of weekly endorsement files; organized and sorted documents according to the standard given by the personnel.• Remote work experience gained at home while performing the administrative work.

Baton Rouge, La

• Verified, sorted, organized and uploaded client documents into the Medicaid system of the Louisiana Department of Health, based on the individual client(s) and documents.• Reviewed and corrected/reconciled sensitive information and case files pertaining to Medicaid eligibility.• Processed returned mail tasks for the Louisiana Department of Health: 1. Returned mail documents of clients with a forwarding address were printed and mailed to the forwarding address. 2. Successfully contacted clients and acquired a new mailing address over the phone, after receiving clients’ documents without a forwarding address; documents were printed and mailed to the new mailing address. 3. Notified caseworkers of cases regarding clients unavailable via phone, per client documents without a forwarding address.

Baton Rouge, La

• Quality assurance testing performed on various video game titles for the client, Electronic Arts.• Problem solving and critical thinking skills utilized to understand the nature of issues during the game testing process.• Gained experience of common software testing techniques: o smoke testing o exploratory testing o ad-hoc testing o destructive testing o GUI testing o regression testing• Stakeholders received reports of issues that can negatively affect the stakeholders' expectation of the title.• Verified to stakeholders that reported issues no longer exist during the course of the game testing process.

Baton Rouge, La

• Performed library functions in Circulation Services and Technical Services including charging, discharging, shelving and shelf-reading library materials.• Excelled in organizing library materials using the Library of Congress Classification System; unorganized books were shelved and organized in the proper order.

Baton Rouge, La

• Helped remodel Wal-Mart store located on Siegen Lane.• Prepared and organized employees’ time cards, which improved attendance for all remodel employees during the project.

Baton Rouge, La

• Processed Louisiana Road Home applications, scheduled appointments, provided status information, and explained award calculations for clients affected by Hurricane Katrina and Rita in the call center.• Operated phone calls, screened and forwarded calls to team members as needed.• Helped further process Road Home applications by uploading faxed documents from applicants in the electronic filing of their accounts. • Maintained a work log as proof of scanned documents and prepared uploaded records of client uploaded documents.

Baton Rouge, La (Company Branch Is No Longer In Area)

• Processed applications for potential Washington Mutual credit card customers and submitted sales orders for infomercial products in the call center.• Informed potential customers about incentives and bonuses included after approval of a Washington Mutual credit card.• Informed potential customers about bonuses and additional sales related to infomercial products.• Processed applications, scheduled appointments, and provided status information for The Road Home Program.