Albert Meyer Email and Phone Number

Provide Pre sales and Post sales support to clients and internal resources for Nice, Avaya, Calabrio and Verint WFO packages. Support Convergence design support for Converge one Verint Cloud. Provide Design Support for Converge One C1CX Verint cloud. Technical liaison for Converge One CEOS product documentation and design support including voice biometric product, analytics and reporting software. Support Nice CXone presales activities

Provide Pre sales and Post sales support to clients and internal resources for Nice, Avaya, Calabrio and Verint WFO packages. • Nice workforce optimization- • Nice presale design certified Engage 6.X,IVRO, Analytics , Real Time Authentication • Nice presale design certified Nim 4.1 • System pricing NPD • Post-sales support for design related issues • Act as liaison between Convergone and Nice • Create site check prep lists and support server infrastructure design• Avaya workforce optimization • Assist Avaya designers with ACD design • Build CFE and support server design of WFO environment • SME for Avaya WFO post and presales design• Verint workforce optimization • Build CFE and support server design of WFO environment • SME for Verint WFO post and presales design• Avaya WFO Select workforce optimization • Build sizing tool and support server design • SME for Select WFO suite • Liaison between Knoasoft and Convergeone• Calabrio Workforce optimization • Presale design trained • SME for Calabrio Workforce optimization

Provide pre sales engineering and design as well as post sales installation support for Nice, DVS ,Verint ,Avaya and Calabrio Workforce optimization systems.

Lead Telecommunication Analyst Responsible for day to day service and Mac activity of Citizen’s Financial group telecommunications environment. Managed the provisioning of multiple Telco services providing timely installation or removal of services.  Configured and programmed ECAS call accounting system providing detailed reports on telecommunications costs. Supported daily Mac and service activity to assure internal customer satisfaction and maximum up time.  Served as project manager, configured and vendor managed installation and removal of branch phone systems for bank branches and back office facilities, assuring a timely opening or closing of facilities. Interim Manager of Charter One telecommunications employees during conversion to Citizens Financial group, providing a streamlined transition to Citizen’s financial group environment and standards.

Responsible for the architecture of the Charter One voice network and related projects.  As voice network architect, assured proper integration of new services and systems into existing technical environment, enhancing the productivity of the business.  Cataloged and detailed voice network documentations, providing accurate records.  Responsible for all aspects of change control policy for Telecommunications department. Managed and supported day to day operations of corporate Blackberry infrastructure for 5000 employees

Responsible for assisting in sales cycle as technical resource. Worked with multiple clients to select best of breed telecommunications equipment and applications enhancing their business growth and productivity. Engineered the addition of hardware and software to existing Siemens telecommunications equipment. Responded to RFP requests to confirm technical integrity in business proposals to customers