Telecommunications Professional with 20 years experience, in System Deployment, Vendor Management and System maintenance. Skilled in dealing with Telco services deployment, Configuration and maintenance experience on multiple telecommunications platforms. Supported a variety of work environments from Fortune 500 companies to start-ups. Experienced in service issues, application support and development as well as day to day operations of a telecommunications department. A detail oriented problem solver with exceptional project management skills. Known for tenacious drive to resolve service issues as well as project completion. An excellent reputation for “Bringing order to Chaos” Specialties: Call Recording, Quality Management, Advanced WEM applications ( Nice, Verint, Avaya) Presales. Call Accounting, Siemens,Nortel and Avaya Equipment and Software applications, Project management. Telco deployment., Comp TIA Network Plus, , Presence" Getting started" certification, Nice CXone Ccaas product enablement.
Listed skills include Telecommunications, Telephony, Avaya, Voip, and 32 others.