Albert Morgan Email & Phone Number

I have been working with Salesforce.com for just over seven months. I have had the opportunity to do initial setup and customization per client needs. I have worked doing user management, data management, automating processes, designing reports/dashboards, and improving the overall efficiency and quality of an instance. I am now seeking opportunities to do this full-time. I want to continue to grow and stretch in my abilities with Salesforce. ➢Experienced in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Validation rules, Reports, Dashboards, Tasks and Actions. ➢Experienced in designing Custom Formula Fields, Field Dependencies, Custom Objects, Custom Fields, Picklist, Workflow Alerts & Actions, Approval Workflows, Validation Rules, Approval Processes, Custom Tabs, Page Layouts, Record Types, Custom Reports, Report Folders, report extractions to various formats, and Email generation according to the application requirements.➢Expertize in building apps with the Lightning App Builder and Lightning Components.➢ Proficient in Data Migration from Traditional Applications to Salesforce using Import Wizard and Data Loader Utility.➢ Experience with data migration and updates through the tool App Exchange Data Loader and Import Wizard in Salesforce and Salesforce Lightning Experience. ➢Understanding of the capabilities and constraints of the SFDC CRM applicationin Classic Interface and Lightning Experience Interface.➢ Experience managing users access to Reports and Dashboards.➢ Able to configure and maintain user security permissions in compliance with organizational needs.➢Skilled at assisting users with building reports in Salesforce ➢Pre-Deployment, Deployment and Post-Deployment activities in Production. ➢Hands on experience in using change sets.

Englewood, Co, Us

• Involved in Salesforce.com Application Setup activities and customization of the apps to match the functional needs of the organization. utilizing the Lightning Experience interface they requested. • Performed all tasks related to the day-to-day operations of a implementation of Salesforce.com (SFDC) including managing users, creating and maintaining custom objects and fields, handling bulk data migration, installation and support of app exchange applications, database de-duping and cleanup, development of reports and dashboards, and ongoing documentation* Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components.* Administered and configured various Salesforce.com (SFDC) standard objects including Accounts, Contacts, Opportunities, Products; and Price Books, Leads, Campaigns, Forecasting, Custom Objects, Reports and Dashboards• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization. • Developed complex reports for the business users using Tabular, Summary and Matrix reports. *Created custom report & dashboard folders and assigned permission for various users to the reports and dashboard folders. • Involved in the deployment of the components from Sandbox to Production environment utilizing Change Sets.• Implemented and maintained reports and dashboards. • Supported day-to-day SFDC Administration including report and dashboard development, as well as ongoing maintenance, reconfiguration, data quality/integrity and data loads• Remained up-to-date on all relevant system updates and upgrades of Salesforce. * Created numerous SFDC custom objects and approval processes, resulting in significant efficiency increases*Provided Salesforce technical support & services to the end users. • Identified and reconciled errors in client data to ensure accurate business requirements

Salesforce Certification Training will make you an expert in all the concepts related to administration and declarative development options. It will also help you prepare for Salesforce Certification (both SFDC Admin 201 Certification).After completing this course, students will be able to:• Differentiate the building blocks of Salesforce• Understand the Data model• Understand the Security model• Define Business process automation options• Master Sales Cloud and Service Cloud modules• Explain Reports and Dashboard• Describe Salesforce1, SalesforceA, Chatter and Social features

After completing my B.S. Degree in Computer Information Systems with an emphasis on Database Administration at Metropolitan University of Denver, I am actively pursuing new opportunities as a Database Administrator throughout the Colorado Front Range / Denver Metro area.Development DB2 Database Administrator Managed TEST DB2 environment database configuration, upgrading, administration, monitoring, maintenance, and securityInvolved in the design, creation and alteration of DB2 tables, indexes and viewsPerformed MVS DB2 table loadsUtilized data movement utilities IMPORT, LOAD, EXPORT and db2move under high volume conditionsIdentified problem SQL statements and ensured code met established standardsAnalyzed access plans, created indexes and worked with application teams to modify queries based on db2expln and Design Advisor outputWorked with Security Administration to insure that proper security was in place for DB/2 dataTechnical Skill Set Includes:ORACLE 11G, HTML, XML, CSS, JavaScript, UNIX, C++, VB.NET, Visual Studio, Visual Basic, Dreamweaver, PHP, Visio 2010, Power Point, Miscroft Project, COBOL, DB2, SQL, SPUFI, Tools for DB2, DB2 Connect, DB2/ Z/OS, DB2 UDB, DB2 native utilities (Export, Import, Load), BMC tools for DB2, CA-IDEAL,CA-DATACOM/DB, Changeman, JCL, TSO / ISPF, SDSF, CA-7, CA-11, CICS, Endeavor, BMC REMEDY, FileAid, Xpeditor, MS Office Suite (Word, Excel, Outlook), FTP, TCP/IP, VSAM, Lotus Notes, Lotus Sametime, IBM MVS/3090, MVS Z/OS 1.9, PL/I, DL/I, MARK IV, CA-ROSCOE, Librarian, CAFC, IBM Tools (IEBCOPY, iEBGENER, IDCAMS, etc).

I am actively pursuing new opportunities as a Senior COBOL / DB2 CA-IDEAL Application Developer throughout the Colorado Front Range / Denver Metro area.Technical Skill Set Includes:ORACLE 11G, HTML, XML, CSS, JavaScript, UNIX, C++, VB.NET, Visual Studio, Visual Basic, Dreamweaver, PHP, Visio 2010, Power Point, Miscroft Project, COBOL, DB2, SQL, SPUFI, Tools for DB2, DB2 Connect, DB2/ Z/OS, DB2 UDB, DB2 native utilities (Export, Import, Load), BMC tools for DB2, CA-IDEAL,CA-DATACOM/DB, Changeman, JCL, TSO / ISPF, SDSF, CA-7, CA-11, CICS, Endeavor, BMC REMEDY, FileAid, Xpeditor, MS Office Suite (Word, Excel, Outlook), FTP, TCP/IP, VSAM, Lotus Notes, Lotus Sametime, IBM MVS/3090, MVS Z/OS 1.9, PL/I, DL/I, MARK IV, CA-ROSCOE, Librarian, CAFC, IBM Tools (IEBCOPY, iEBGENER, IDCAMS, etc).

Armonk, New York, Ny, Us

• Over 22 years of experience on the Mainframe platform; developing, enhancing, testing, maintaining, supporting, and implementing CA-IDEAL, DB2, and COBOL applications. • Designed and created a process that extracted billing data from IMS databases and loaded it into DB2 databases, designed software to load more than 70,000,000 archived bills from tape to the DB2 databases, saved client approximately $400,000 in license and support costs.• Created an automated process that reduced client manual entries from 100 to a single entry, improved processing time by 98 % which provided the client savings of $200,000 yearly.• Designed an automated process that removed all paper documentation requirements and fax machine requirements which reduced client intervention time by 99 % saving the client $40,000 yearly. • Supported and maintained IMS and DB2 databases.• Promoted to a position as a member of a three-person team which supported and enhanced a $4,000,000 commercial gas billing application that generated $50,000,000 in gas transport revenue. • Promoted to Technical Change Management Team Lead, reviewed and corrected division change records.• .Involved in the design, creation, alteration of DB2 tables, DB2 indexes and DB2 views • Assisted in resolving customers DB2 related issues• Enhanced CA-IDEAL, DB2, and COBOL programs.• Maintained CA-IDEAL, DB2, and COBOL programs.• Performed MVS DB2 table loads• Coded mainframe applications using CA-IDEAL with CA-Datacom/DB and DB2.Technical Skill Set Includes:ORACLE 11G, HTML, XML, CSS, JavaScript, UNIX, VB.NET, Visual Studio, Visual Basic, Dreamweaver, Visio 2010, Power Point, COBOL, DB2, SQL, SPUFI, Tools for DB2, DB2 Connect, DB2/ Z/OS, DB2 UDB, DB2 native utilities (Export, Import, Load), BMC tools for DB2, CA-IDEAL, JCL, TSO / ISPF, SDSF, CA-7, CA-11, CICS, Endeavor, BMC REMEDY, MS Office Suite (Word, Excel, Outlook), VSAM, IBM MVS/3090, MVS Z/OS 1.9,

Minneapolis, Minnesota, Us

• Provided subject matter expertise for co-workers and clients as technical lead for a business application development and support group.• Worked on projects across all areas of software development life cycle in a multi-functional, fast-paced, large team environment.• Enhanced PL/I, DL/I, CA-IDEAL, IMS, DB2, and COBOL programs to support the development activities on Mainframe applications.• Maintained PL/I, DL/I, CA-IDEAL, IMS, DB2, and COBOL programs to support the maintenance activities on Mainframe applications.• Provided after hours support of production jobs. (PL/I, DL/I, CA-IDEAL, IMS, DB2, COBOL, JCL) on the XCEL ENERGY's Mainframe applications.• Involved with coding, testing, and implementing changes to PL/I, DL/I, CA-IDEAL, IMS, DB2, and COBOL Applications.• Coded/converted 215 COBOL batch and on-line CICS programs from DL/I to DB2.• Analyzed, designed, constructed/coded, tested, and implemented new and existing Cobol and DB2 programs• Supported and maintained TEST IMS and DB2 Databases in large utility company• Executed maintenance schedules for TEST DB2 database performance monitoring• Troubleshot DB2 applications and performance problems as technical expert for DB2• Involved in the design, creation, alteration of DB2 tables, DB2 indexes, DB2 views.• Utilized DB2 utilities and used CA and IBM tools to maintain, manage and monitor DB2•Technical Skill Set Includes:ORACLE 11G, HTML, XML, CSS, JavaScript, UNIX, VB.NET, Visual Studio, Visual Basic, Dreamweaver, Visio 2010, Power Point, COBOL, DB2, SQL, SPUFI, Tools for DB2, DB2 Connect, DB2/ Z/OS, DB2 UDB, DB2 native utilities (Export, Import, Load), BMC tools for DB2, CA-IDEAL, JCL, TSO / ISPF, SDSF, CA-7, CA-11, CICS, Endeavor, BMC REMEDY, MS Office Suite (Word, Excel, Outlook), VSAM, IBM MVS/3090, MVS Z/OS 1.9, Assisted technical support personnel in resolving customers DB2 related issues

Involved in testing and troubleshooting production and field returned Disk Drives, Disk Controllers, and Tape Drive equipment. This position required extensive knowledge of electronic theory and construction. A through familiarity with various types of test equipment such as RF Service Monitors, Spectrum Analyzers, Oscilloscopes, Power Meters, Digital Multimeters, and RF Power Attenuators. A knowledge of high reliability soldering was required. Responsible for reading and interpreting schematics and block diagrams.Repaired electrical/electronic cables and connectors by using test equipment and hand tools.Localized malfunctions and repaired or replaced faulty parts and subassemblies.Operated, aligned, adjusted, calibrated, and performed preventive maintenance on equipment.Involved with failure analysis, board testing, chip verification, and characterization. Incorporated special test boards with VHDL, programmed parts, and developed an automated process resulting in less time and more reliable data.Worked with Boards Shop addressing problems to improve production yields.Tested and troubleshot circuit board assemblies down to the component level.Performed various design verification, shock and vibration, environment and acoustic tests on computer disk drives Reduced in-house inventory by performing failure analysis in production failures.Assigned a wide range of jobs including unit testing, system testing, performing stress testing, and working with board layout designs.Technical Skill Set Includes:ORACLE 11G, HTML, XML, CSS, JavaScript, UNIX, VB.NET, Visual Studio, Visual Basic, Dreamweaver, Visio 2010, Power Point, COBOL, DB2, SQL, SPUFI, Tools for DB2, DB2 Connect, DB2/ Z/OS, DB2 UDB, DB2 native utilities (Export, Import, Load), BMC tools for DB2, CA-IDEAL, JCL, TSO / ISPF, SDSF, CA-7, CA-11, CICS, Endeavor, BMC REMEDY, MS Office Suite (Word, Excel, Outlook), VSAM, IBM MVS/3090, MVS Z/OS 1.9,

Bachelor Of Science, Computer Information Systems

Associates, Computer Science

Certificate - Electronic Technician, Electronic Technician