IAM project outsourcing and knowledge gathering from customer and distribution to delivery team. Continuous training and upskilling with custom targeted knowledge packages for their role.Knowledge Transfer:-Knowledge gathering of infrastructure’s resources across different teams, including servers and network architecture, monitoring tools, orchestration environments, virtualization and middleware-Development of procedures to ensure all day to day operations would be properly executedTransition:-Planning and deployment of the network architecture being used for our workplace in Asturias (secure network)-Selection and proper training of all agents during this stageProduction:-Regular meetings with the customer to ensure our tasks were done properly and on track, identifying and solving gaps that could have been introduced due to the KT or transition phases

Development of automation tools, coded in PowerShell, Bash and AutoIT.-Developed tool to create, delete, edit, and litigate Office 365 accounts-Developed tool to export data from Active Directory (users, groups, etc)-Developed drive mapping utility with GUI to map drives based on the groups the user is member of

International customer known as the world largest producer of Mozarella Cheese in the US- Transferring IT Knowledge between Romania and USA to Capgemini Spain- Regular meetings with the Customer and Capgemini teams to update our documentation accordingly- Identification of gaps on the knowledge base of the customer and scheduling the respective meetings to address them- Development and implementation of knowledge articles on Cherwell and Sharepoint- Management and Coordination of International Service Desk level 2. Supervising 7 people - Resolution ratio >40%.

- Resource creation and maintenance: Resources and Local Groups.- Project creation and maintenance: Financial Matrices maintenance.- 1st and 2nd line support: 1st line can be provided inside a project. 2nd line is always LST, Filter requests from regions, Do own validation of request before sending on to CST, Do own research before sending on to CST- Local Maintenance: disable resources that have left the company or are no longer active in projects and deactivate projects.- System Security Checks- Log user requests with the CST using the CST Project in CTF which includes and documents use of the support trackers. Create new projects using the Project Creation Automation application in TeamForge.- Log Support Requests with the CST where they are unable to assist users using the CST Project in CTF which includes and documents use of the support.- Log Emergency Issues with the CoCoNet Service with the GDDC NoC help desk when operating outside Normal Support Hours for GSS/CST.- Develop and maintain local support materials.- Development of automation tools using REST API to automate tasks

- Evaluating what employees need to accomplish their work in a more efficient way.- KPI measurement and process improvement.- A3 Development: Identifying reported problems, discovering the cause of these problems, and developing an action plan to resolve and eliminate any waste that slows down company processes.- Setting goals to ensure success on the action plan schedule.

-Bilingual Technician of International Service Desk level 2. Responsible for reception, resolution and close of IT service cases for clients located in USA, Finland, Sweden, Holland, United Kingdom and Canada.- Areas of support: technical questions, questions about local applications, hardware and software.- Resolution via remote, using Tools NetOp, Proxy, Bomgar.- Technical Areas covered: Desktop, DOS, Windows, Local Networks and connectivity, MS Office, Terminal Server, Active Directory, installation of SMS.- Extensive knowledge in the area of IT, development and applications.