Trained clients on various accounting packages, i.e: QuickBooks Provided technical support to end-users, resolving hardware, software, and network issues Offered guidance and instructions to users to help troubleshoot and resolve problems independently Configured PC workstations, laptops, servers, and other hardware components Produced invoices for payment processing and maintained books, credit cards, and coding Upheld a record of all Accounts Payable and Receivables and oversaw the transition of various accounting programs Managed user accounts, permissions, and access rights within Active Directory Highly organized & logical in creating and implementing new systems & storing data Processed payments and updated financial statements via QuickBooks Online Created and updated standard operating procedures (SOPs) and knowledge base articles Monitored & enforced security best practices, including data backup, antivirus protection, and data encryption Installed, updated, and configured operating systems, software applications, and security patches Troubleshooted for IT related issues via remote access

Clinical Applications Specialist:• Provided direct support to prospective users via phone/web meetings, ticketing systems, remotely and onsite visits• Communicated customer feedback to Director of Clinical Applications• Co-facilitated system build• Managed Active Directory of multiple facilities• Liaison between vendor (Sigmund) and customers• Prepared product training materials• Assisted with training based on users and organization’s needs • Initiated Core Team meetings • Recommended future-state workflows for site-wide facilities• Provided technical and training support for facility implementations and new releases• Installed hardware (signature pads) and/or software set-up• Developed a knowledge base for Clinical Applications Team to help improve response time and ensure adequate support is provided• Troubleshoot and identified product usability issues• Go-live support• Assisted with the development and maintenance of policies and procedures for EMR and clinical software products

Practiced Phased Approach with users on EHR systemsIncorporated SpecialtiesManaged system buildMaintain communication between vendor (GE) and customersGenerated custom medication listInaugurate EHR core team meetingsWorkflow re-structuringAssessed and examined forms in VFEEducated users in classroom settingInstruct staff on front-end of EHR systemAnalyzed and validated system prior to go-live dateDevelop end-to-end project plans to guide the implementation of EMRStructure CCC Forms with TFEUse KPIs to evaluate facility’s success at reaching targetsIntermediary of go-live support

Modify CCC Forms based on User SpecialtiesDaily troubleshoot issues with EMR systemProvided elbow-to-elbow trainingAssist Go-Live support to usersManage flow of data format in information systemsTest and validated the system post KBUTest and validated the system after KB upgradeCoordinate and manage core-teamAssembled workflowsSustained legacy supportRatified forms using MEL expressionActivation of User Specialties

Launched new users in EMR systemPerforms analysis of issues or problems in the EMRConstructed letters for implementationProvided support to core team membersIncorporated locations of care (LOC)Originated handouts for clientsPrioritize assistance of Help Desk ticketsGather current state workflowsTransferred data from chart to EMRAbstracted medical record data