- Analysed sales profitability and drivers for partners, building an onboarding strategy for new digital sales channels.- Conducted an analysis of the Product Data Base, finding the source of legacy errors causing duplicities, discontinued articles and pricing mistakes.- Assisted with management of a team of 7 software consultants, successfully deploying a new IPaaS and several CRM projects while working with stakeholders from the Finance, Sales and Logistics teams.

Digital transformation project defining the new ITSM platform for a Public Entity with +100.000 officers. - Reworked data workflows which improved speed in ticket handling by ~25%. - Enhanced in-house resource allocations (technicians/devices/office locations) by performing a data analysis of +400.000 service tickets. - Created Power BI dashboards for KPI measurement of the service workforce.