- Updated systems, software, and applications. Managed and tested backups.- Controlled systems and software: created/deleted/modified users.- Supported more than 700 users: high level of incident resolution with great efficiency and satisfaction.- Database developer for Marketing and Quality departments.- Data Analyst: created and developed over 2000 operational, financial, analytical, and graphical reports. Dashboards.- Developed administrative/accounting forms and templates. - System Analyst: advised programmers and tested systems developed by the company.- Created manuals and instructions.- Hardware: repaired and maintained.- Inventory Management.

- Analysed and tested operational and accounting systems, services, CRM, and tools developed by the company. - Supported over 200 companies: effective and satisfactory incident resolution.- Created and developed operational, financial, analytical, and graphical reports requested by clients/users.- Developed administrative/accounting forms and templates requested by clients/users.- Updated procedures, guides, and manuals for the different systems developed in the company. - Advised clients on recommended updates based on their needs.

- Data Analyst: created operational and financial reports.- Data entry (clients, billing, and payments) in operational and accounting systems.- Managed suppliers' and beneficiaries' payments. - Managed documentation and the general file.- Administrative tasks.

- Managed administrative matters related to different branches and the business.- Planned and coordinated personnel in the offices.- Supervised employee training.- Managed and coordinated supplier payments.