Senior Operations Manager
Current
Dec 2022 - Present
AeroLeads people directory · profile
Alberto Fallas Email & Phone Number
Senior Operations manager
at
Concentrix
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 100%
Current company
Role
Senior Operations manager
Location
Bogota, D.c., Colombia
Company size
Who is Alberto Fallas? Overview
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Quick answer
Alberto Fallas is listed as Senior Operations manager at Concentrix, a with 63116 employees, based in Bogota, D.c., Colombia. AeroLeads shows a matched LinkedIn profile for Alberto Fallas.
Alberto Fallas previously worked as Vendor Manager at Shopee and Customer Success Consultant at Everybody Loves Languages | Ell Technologies. Alberto Fallas holds Master'S Degree, International Business from Universidad Ean.
Company email context
Email format at Concentrix
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Concentrix
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Profile bio
About Alberto Fallas
Creative, analytical and result driven professional with experience in operation management, and cybersecurity, with excellent orientation of customer service always in constant search to improve the processes in every area I have work with, make everything more efficient and effective, proactive and continuously giving 100% of me in everything I do. Experience in teams managements, floor management and continous improvement manager. Focus always to be ethic and transparent about every aspect in my life.
Listed skills include Marketing, Cuadro De Mando Integral, and Mejora Continua.
Current workplace
Alberto Fallas's current company
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Concentrix
9 roles
Alberto Fallas work experience
A career timeline built from the work history available for this profile.
Vendor Manager
Establish and maintain company relationships with different vendors Supervise daily procedures and keep up with negotiations. Start onboarding and initial account setup, oversee the processing of contracts and invoices, and resolve any conflicts to ensure an ongoing positive connection. Also guide and implement high-level vendor management strategies and policies to keep up with different kpis.
May 2022 - Sep 2022
Customer Success Consultant
Develop and implement a customer service policy that optimize customerexperience. Product expert. Provide technical support to our customers. Developdifferent strategies with other departments such sales and IT. Provide training in ourproducts to the customers. Daily meetings with the clients to ensure the process andresults were satisfactory for them. Provide leader skills and help the department.Create customer loyalty and build long term client relationships.
Nov 2021 - Mar 2022
Operations Manager
Oct 2020 - Oct 2021
Jun 2020 - Oct 2020
Supervisor
Develop and implement a customer service policy for the entire organization. Part of the original team in charge of the company’s operation plan implementationandGo-live.Involved in the recruiting of the Customer Service team. In charge of continuous improvement and monitoring of KPI´s, including customer satisfaction, SLA and internal client satisfaction. Head of the implementations within budget and in time of the kanvas model and smart methodology.
Mar 2019 - Mar 2020
Director
Colombia Gt
racing and test driver, coordinate and create new projects for a car magazine, review and modify the articles that are shown everyday
Dec 2017 - Dec 2019
Continuous Improvement Manager
Feb 2016 - Feb 2017
Floor Manager
Enforce proper service protocols and standard operating procedures for all agents, supervisors and support areas. Manage and coach different teams and conduct performance evaluations to present to the final client. Manage defined support services including planning, development, implementation and maintenance for one or more accounts. Responsible for driving quality, ensuring schedule adherence, meeting key metrics and managing the overall day to day well-being of the needs of the account. Meet account objectives for revenue and gross profit.
Feb 2014 - Feb 2016
Team & coworkers
Colleagues at Concentrix
Other employees you can reach at concentrix.com. View company contacts for 63116 employees →
RD
Racing Data
Colleague at ConcentrixPatna, Bihar, India
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SS
Sumit Sinha
Colleague at ConcentrixRanchi, Jharkhand, India
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MA
Marie Ann Bermejo
Colleague at ConcentrixBacolod, Western Visayas, Philippines
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KS
Katerina Spasov
Colleague at ConcentrixSofia, Sofia City, Bulgaria
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BS
Borislav Stanchev
Colleague at ConcentrixSofia, Sofia City, Bulgaria
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RA
Richard Azofeifa Romero
Colleague at ConcentrixCosta Rica
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DF
Daniel Florito
Colleague at ConcentrixPhilippines
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JS
Jaspreet Singh Reen
Colleague at ConcentrixNew Delhi, Delhi, India
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CD
Cristina David
Colleague at ConcentrixPhilippines
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LS
Latif Setiyawan
Colleague at ConcentrixJakarta Metropolitan Area, Indonesia
View →
Racing Data
Colleague at ConcentrixPatna, Bihar, India
View →
SS
Sumit Sinha
Colleague at ConcentrixRanchi, Jharkhand, India
View →
MA
Marie Ann Bermejo
Colleague at ConcentrixBacolod, Western Visayas, Philippines
View →
KS
Katerina Spasov
Colleague at ConcentrixSofia, Sofia City, Bulgaria
View →
BS
Borislav Stanchev
Colleague at ConcentrixSofia, Sofia City, Bulgaria
View →
RA
Richard Azofeifa Romero
Colleague at ConcentrixCosta Rica
View →
DF
Daniel Florito
Colleague at ConcentrixPhilippines
View →
JS
Jaspreet Singh Reen
Colleague at ConcentrixNew Delhi, Delhi, India
View →
CD
Cristina David
Colleague at ConcentrixPhilippines
View →
LS
Latif Setiyawan
Colleague at ConcentrixJakarta Metropolitan Area, Indonesia
View →
2 education records
Alberto Fallas education
Master'S Degree, International Business
Phd, International Business/Trade/Commerce
FAQ
Frequently asked questions about Alberto Fallas
Quick answers generated from the profile data available on this page.
What company does Alberto Fallas work for?
Alberto Fallas works for Concentrix.
What is Alberto Fallas's role at Concentrix?
Alberto Fallas is listed as Senior Operations manager at Concentrix.
Where is Alberto Fallas based?
Alberto Fallas is based in Bogota, D.c., Colombia while working with Concentrix.
What companies has Alberto Fallas worked for?
Alberto Fallas has worked for Concentrix, Shopee, Everybody Loves Languages | Ell Technologies, Outplex, and Teleperformance.
Who are Alberto Fallas's colleagues at Concentrix?
Alberto Fallas's colleagues at Concentrix include Racing Data, Sumit Sinha, Marie Ann Bermejo, Katerina Spasov, and Borislav Stanchev.
How can I contact Alberto Fallas?
You can use AeroLeads to view verified contact signals for Alberto Fallas at Concentrix, including work email, phone, and LinkedIn data when available.
What schools did Alberto Fallas attend?
Alberto Fallas holds Master'S Degree, International Business from Universidad Ean.
What skills is Alberto Fallas known for?
Alberto Fallas is listed with skills including Marketing, Cuadro De Mando Integral, and Mejora Continua.
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