Alberto Fallas
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Alberto Fallas Email & Phone Number

Senior Operations Manager at Concentrix
Location: Bogota, D.C., Colombia 9 work roles 2 schools
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Current company
Concentrix
Role
Senior Operations Manager
Location
Bogota, D.C., Colombia
Company size
63116 employees

Who is Alberto Fallas? Overview

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Quick answer

Alberto Fallas is listed as Senior Operations Manager at Concentrix, a company with 63116 employees, based in Bogota, D.C., Colombia. AeroLeads shows a matched LinkedIn profile for Alberto Fallas.

Alberto Fallas previously worked as Vendor Manager at Shopee and Customer Success Consultant at Everybody Loves Languages | Ell Technologies. Alberto Fallas holds Master'S Degree, International Business from Universidad Ean.

Company email context

Email format at Concentrix

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Concentrix

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Profile bio

About Alberto Fallas

Creative, analytical and result driven professional with experience in operation management, and cybersecurity, with excellent orientation of customer service always in constant search to improve the processes in every area I have work with, make everything more efficient and effective, proactive and continuously giving 100% of me in everything I do. Experience in teams managements, floor management and continous improvement manager. Focus always to be ethic and transparent about every aspect in my life.

Listed skills include Marketing, Cuadro De Mando Integral, and Mejora Continua.

Current workplace

Alberto Fallas's current company

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Concentrix
Concentrix
Senior Operations Manager
fremont, california, united states
Website
concentrix.com
Employees
63116
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Company profile
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9 roles

Alberto Fallas work experience

A career timeline built from the work history available for this profile.

Senior Operations Manager

Current
Concentrix

Bogotá, Distrito Capital, Colombia

Dec 2022 - Present

Vendor Manager

Shopee

Bogotá, Distrito Capital, Colombia

Establish and maintain company relationships with different vendors Supervise daily procedures and keep up with negotiations. Start onboarding and initial account setup, oversee the processing of contracts and invoices, and resolve any conflicts to ensure an ongoing positive connection. Also guide and implement high-level vendor management strategies and.

May 2022 - Sep 2022

Customer Success Consultant

Everybody Loves Languages | Ell Technologies

Bogotá, Distrito Capital, Colombia

Develop and implement a customer service policy that optimize customerexperience. Product expert. Provide technical support to our customers. Developdifferent strategies with other departments such sales and IT. Provide training in ourproducts to the customers. Daily meetings with the clients to ensure the process andresults were satisfactory for them..

Nov 2021 - Mar 2022

Operations Manager

Outplex

Colombia

Oct 2020 - Oct 2021

Supervisor

Outplex

Bogotá, Distrito Capital, Colombia

team manager, focus on perform and improve team kpis everyday

Jun 2020 - Oct 2020

Supervisor

Teleperformance

Bogotá, Distrito Capital, Colombia

Develop and implement a customer service policy for the entire organization. Part of the original team in charge of the company’s operation plan implementationandGo-live.Involved in the recruiting of the Customer Service team. In charge of continuous improvement and monitoring of KPI´s, including customer satisfaction, SLA and internal client satisfaction..

Mar 2019 - Mar 2020

Director

Colombia Gt

Colombia

racing and test driver, coordinate and create new projects for a car magazine, review and modify the articles that are shown everyday

Dec 2017 - Dec 2019

Continuous Improvement Manager

Amazon

Costa Rica

Feb 2016 - Feb 2017

Floor Manager

Amazon

San José, Costa Rica

Enforce proper service protocols and standard operating procedures for all agents, supervisors and support areas. Manage and coach different teams and conduct performance evaluations to present to the final client. Manage defined support services including planning, development, implementation and maintenance for one or more accounts. Responsible for.

Feb 2014 - Feb 2016
Team & coworkers

Colleagues at Concentrix

Other employees you can reach at concentrix.com. View company contacts for 63116 employees →

AP Amisha Prasad Amisha Prasad Colleague at Concentrix Ranchi, Jharkhand, India, India View → SK Sanjay Kumar Sanjay Kumar Colleague at Concentrix Delhi, India, India View → GK Gabrille Kaslon Gabrille Kaslon Colleague at Concentrix Federal Territory Of Kuala Lumpur, Malaysia, Malaysia View → NK Nishanth Kumar Nishanth Kumar Colleague at Concentrix Chennai, Tamil Nadu, India, India View → AM Anand Mohan Anand Mohan Colleague at Concentrix Delhi, India, India View → JD Jayasuryan D Jayasuryan D Colleague at Concentrix Chennai, Tamil Nadu, India, India View → AB Aruna Bn Aruna Bn Colleague at Concentrix Bengaluru, Karnataka, India, India View → PG Patrick Gamboa Patrick Gamboa Colleague at Concentrix Metro Manila, National Capital Region, Philippines, Philippines View → LM Louella Magro Louella Magro Colleague at Concentrix Central Luzon, Philippines, Philippines View → TR Thalia Rose Capacio Thalia Rose Capacio Colleague at Concentrix Cebu, Central Visayas, Philippines, Philippines View →
2 education records

Alberto Fallas education

FAQ

Frequently asked questions about Alberto Fallas

Quick answers generated from the profile data available on this page.

What company does Alberto Fallas work for?

Alberto Fallas works for Concentrix.

What is Alberto Fallas's role at Concentrix?

Alberto Fallas is listed as Senior Operations Manager at Concentrix.

Where is Alberto Fallas based?

Alberto Fallas is based in Bogota, D.C., Colombia while working with Concentrix.

What companies has Alberto Fallas worked for?

Alberto Fallas has worked for Concentrix, Shopee, Everybody Loves Languages | Ell Technologies, Outplex, and Teleperformance.

Who are Alberto Fallas's colleagues at Concentrix?

Alberto Fallas's colleagues at Concentrix include Amisha Prasad, Sanjay Kumar, Gabrille Kaslon, Nishanth Kumar, and Anand Mohan.

How can I contact Alberto Fallas?

You can use AeroLeads to view verified contact signals for Alberto Fallas at Concentrix, including work email, phone, and LinkedIn data when available.

What schools did Alberto Fallas attend?

Alberto Fallas holds Master'S Degree, International Business from Universidad Ean.

What skills is Alberto Fallas known for?

Alberto Fallas is listed with skills including Marketing, Cuadro De Mando Integral, and Mejora Continua.

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