Alberto Ferroni Email and Phone Number

I am in charge of providing Pre and Post technical support as Export Service Team Leader. I semplify the life of our customers by preparing video tutorials which explain the configuration, the troubleshooting and the usage of our products. I am in charge of preparing for our foreign customers online webinars or training on-site.

I support the Urmet worldwide local subsidiaries and collaborators for analog/digital/IP intercom systems, home automation and CCTV systems.I am in charge of training the local subsidiaries and distributors by preparing customized documentations and help them with the projects' feasibilities.

Senior Service Engineer for Automation Test Equipments such as testers and handlers.Able to support locally at customers' side like installations, training and start-up of the complete testing cell for production lines of old and new products.High knowledge and skills on products such as MEMS (microphone, 2 axis, 3 axis and gyroscope), optical units (proximity and doppler). Working, supporting and cooperating with the most important worldwide semi-conductor industries.I have 5 years of experience as a On-field Service Engineer providing the local support to STMicroelectronics contributing in the success of the major production line of MEMS in the world (2008/2012) General skills after 16 years of experience:< Equipment installations and startup< Use & Preventive Maintenance training classes< Improving designs of product/s following the customers' need< Continuous cooperation for customers production lines throughput increase< Root Cause Analysis & Fault analysis of customer issues < Monitor & control numerous tasks at the same time< Local Service Team management< Time & projects management with high skills< Numerous positive feedback received from the customers