• Spearheaded the development of the Compliance Management System (CMS), reducing compliance review time by 50%, resulting in quicker regulatory adherence and improved cross departmental efficiency.• Conducted comprehensive risk assessments across multiple product lines and processes, identifying and mitigating compliance gaps, reducing overall regulatory risk.• Optimized the Request for Approval (RFA) process, increasing approval rates by 25% and facilitating the successful launch of new business initiatives. • Directed and supervised marketing review processes, focusing on regulatory compliance for advertising in open and closed end credit transactions, decreasing the risk of potential regulatory violations by 20%.• Collaborated with legal and business teams to stay ahead of regulatory updates, implementing changes swiftly to maintain compliance with evolving consumer protection laws. • Decreased consumer complaints by 15% by developing and implementing role specific compliance training programs that improved employees' understanding of Conn's lending products, ensuring compliance with state and federal lending laws.

• Partnered with cross functional teams to identify compliance training needs, facilitating programs that increased employee training completion rates by 20%.• Assisted in compliance audits, ensuring adherence to state and federal regulations, and improved audit preparation procedures.• Developed and maintained documentation supporting compliance activities, including testing and monitoring.• Utilized Python to extract and analyze data from customer credit contracts, reducing contract errors by 33% and enhancing regulatory compliance.• Implemented data driven compliance training programs, boosting employee understanding and engagement with compliance policies.

• Managed vault reconciliations and resolved discrepancies, ensuring accuracy and compliance with financial policies.• Gained extensive experience with FACTA, FHA, and RESPA through hands-on role responsibilities and quarterly trainings.• Developed and maintained strong relationships with clients, ensuring compliance with audit and regulatory standards.

• Reconcile the banks vault when out of balance and assist in finding any outages.• Ensured bank was compliant with policy and procedures in preparation for quarterly bank audits.• Ensured compliance with Customer Identification Program (CIP) and AML requirements, including preparing and submitting Currency Transaction Reports (CTRs), Suspicious Activity Reports (SARs), and Unusual Activity Reports (UARs) to support anti-money laundering initiative.• Assist with the training of new tellers, ensuring that they receive a comprehensive education on proper banking policies.