In my role as Operations Manager and Supervisor at Gruppo Veritas S.p.A., I primarily handle personnel and service management, combining managerial, operational, and administrative skills.At the company, the Operations Manager oversees a variety of daily tasks, from staff scheduling to workplace safety, to managing the complex environmental regulations governing waste treatment. Additionally, I am responsible for the development and implementation of strategic projects aimed at service innovation, sometimes working closely with institutional and political figures.My skills include:Personnel management and operational leadership, overseeing teams of people and resources providing services across a wide geographical area;Service design and planning, ensuring proper service execution from the initial planning stage through to implementation;Planning and supervision of regulatory compliance and facility authorizations;Monitoring workplace safety standards (in the role of supervisor);Experience working in highly regulated and complex sectors.Key tasks:Personnel management: Welcoming new employees, assigning shifts, managing vacations and leave requests, and supervising and coordinating daily activities and services.Workplace safety: Training personnel on safety procedures and managing risk reports.Regulatory compliance: Constantly verifying that collection centers comply with environmental and safety regulations.Strategic projects: Developing and implementing initiatives aimed at optimizing operational processes and reducing environmental impact.Liaison between corporate levels: Acting as a bridge between senior management and the operational workforce, providing quick and effective solutions.

Real Estate Management- Management of the retail property portfolio for various brands, with a focus on achieving corporate goals- Analysis of store performance and development of strategies to optimize results- Negotiation and renegotiation of contractual and commercial terms for individual stores- Operational support in real estate development projects- Management of relationships with consortium representatives and property owners- Monitoring of contractual deadlines and legal obligations- Preparation of regular reports and continuous updates to corporate databases for efficient management

General Services Officer at ABBAV.IT- Consultancy and assistance to entrepreneurs on every aspect related to the opening and management of accommodation facilities.- Office management - Relations with public administrations and cooperation in the process of drafting tourism-related regulatory framework- Relations with other organization and suppliers- Drafting of contracts (short and long term rental agreements and contracts with suppliers)- Creating events and training courses on tourism-related themes- Creating and revising contents for company blog and newsletter- Creating Wordpress websites using graphic tools like Elementor

Secretary General at ABBAV- Internal accounting management: invoices, receipts, accounts- Creating documents and presentations using MS Office tools- Primary contact for all incoming communications and phone calls- Taking care of daily agenda and tasks- Customer service - Conducting statistical and documentary research- Meetings and events coordination, logistics, preparation, invitations and materials- Creating contents for company website and newsletter- Updating contents on wordpress website

- Drafting, reviewing and revising agreements, especially real estate related- Assisting in contract negotiation and agreement interpretation issues- Researching of regulatory materials and relevant case-law- Assistance in the drafting of complex legal acts and documents- Drafting of legal acts (evictions, injunctions, warnings)- Preparation of case documents- Attending to hearings before judicial authorities