Alberto Monteiro Email and Phone Number

Planejamento e controle das ações desenvolvidas pela equipe de consultores Controle da parte administrativa da empresa como contas a pagar, sistemas, entre outrosAuxílio e orientação aos consultores no fechamento das vendas sobre os procedimentos internos, regras e políticas da empresa, condições de vendas em vigor, campanhas promocionais, produtos em lançamento e novas estratégias de marketing Recrutamento e seleção de candidatos Certificado FEBRABAN de… Show more Planejamento e controle das ações desenvolvidas pela equipe de consultores Controle da parte administrativa da empresa como contas a pagar, sistemas, entre outrosAuxílio e orientação aos consultores no fechamento das vendas sobre os procedimentos internos, regras e políticas da empresa, condições de vendas em vigor, campanhas promocionais, produtos em lançamento e novas estratégias de marketing Recrutamento e seleção de candidatos Certificado FEBRABAN de consignados Show less

• Managed the medical services area, responsible for a team of more than 23, focused on receptive sales and prospecting customers.• Designed a medical services timetable and implemented a system to plan the schedules of physicians’ schedules, as well as order airline tickets and making accommodation reservations.• Deployed sales targets for health services, implementing a sales commissions scheme for the sales team.• Designed management plans and projects, supporting senior… Show more • Managed the medical services area, responsible for a team of more than 23, focused on receptive sales and prospecting customers.• Designed a medical services timetable and implemented a system to plan the schedules of physicians’ schedules, as well as order airline tickets and making accommodation reservations.• Deployed sales targets for health services, implementing a sales commissions scheme for the sales team.• Designed management plans and projects, supporting senior management in supervision and motivational management.• Managed and defined targets, preparing initiatives/campaigns to improve results. • Coordinated internal training to improve processes.• Monitored financial results.• Prepared online spreadsheets to control/analyze various indicators. Show less

• Led the teams responsible for Active and Receptive account collection.• Supervised the team’s daily routine, recruited and trained staff recruitment, managed dismissals and gave feedback on productivity.• Responsible for selecting and recruiting new staff, working closely with HR and consultants.• Reviewed reports on targets and actuals and monitored the team’s productivity online using the Avaya system.

• Supervised face-to-face customer services, leading internal teams and providing distance support.• Managed approvals for hospital admissions and urgent/emergency services.• Provided support to both the internal and external publics.• Prepared management reports and controlled back office call resolution.• Prepared and controlled internal/external procedures, reducing costs and improving processes.