Alberto Ortiz

Alberto Ortiz Email and Phone Number

Senior Manager, Strategic Analytics @ Charter Communications
stamford, connecticut, united states
Alberto Ortiz's Location
Round Rock, Texas, United States, United States
Alberto Ortiz's Contact Details

Alberto Ortiz personal email

n/a

Alberto Ortiz phone numbers

About Alberto Ortiz

Alberto Ortiz is a Senior Manager, Strategic Analytics at Charter Communications. Colleagues describe him as "Alberto reported to me while working at Dell. He was a dedicate hard working team leader that helped the Dell organization significantly mature our BI capabilities and strategy. His knowledge of data and BI, data visualization, ability to present solutions to leadership, his ability to collaborate with peers, and this ability to influence change made him a tremendous asset to my team and the Dell organization. I highly recommend Alberto as a highly skilled BI and Agile… Show more" and "Albert is a great guy to work with, smart and has an eye for detail few do. He gets it w/o having to spend weeks. I'd have him on my team any day!"

Alberto Ortiz's Current Company Details
Charter Communications

Charter Communications

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Senior Manager, Strategic Analytics
stamford, connecticut, united states
Website:
charter.com
Employees:
25355
Alberto Ortiz Work Experience Details
  • Charter Communications
    Senior Manager, Strategic Analytics
    Charter Communications Apr 2022 - Present
    Austin, Texas, United States
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  • Slalom
    Solution Architect, Data & Analytics
    Slalom Jul 2019 - Jun 2022
    Austin, Texas Area
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  • Dell Technologies
    Consultant, Enterprise Business Intelligence & Analytics It Business Consulting: Snr Domain Lead
    Dell Technologies May 2017 - Jul 2019
    Round Rock, Tx
    Assist all domain leads with training, coaching and calibration to ensure domains are functioning in a similar manner.Own and drive Enterprise BI strategy for $3.4M Self Service portfolio including the following functions.• Security Guidelines implementation and governance• Headcount resource structure• Cost Charging and funding model• Pilots and implementation efforts• Executive communications and operations reviews• Model definitions & strategy• Drive… Show more Assist all domain leads with training, coaching and calibration to ensure domains are functioning in a similar manner.Own and drive Enterprise BI strategy for $3.4M Self Service portfolio including the following functions.• Security Guidelines implementation and governance• Headcount resource structure• Cost Charging and funding model• Pilots and implementation efforts• Executive communications and operations reviews• Model definitions & strategy• Drive strategy for organization in multiple areas: o Agile development backlog management maturation o Pivotal Extreme Programming migration for delivery teams o Internal Customer experience measurements and response analytics o Yearly budget planning cycle coaching, oversight and visibility• Define, implement and share BI reporting visibility to key planning functions for Enterprise BI (EBIA) organization via Tableau Show less
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  • Dell
    Tableau Enteprise Product Owner
    Dell Nov 2012 - May 2018
    Act as Dell's top expert regarding Tableau strategy, implementation and usage. Dell's footprint include 140+ cores, 3000 desktops, 200,000+ registered users (50,000+ active) & 200,000+ web-hits activity weekly.Licensing & Vendor Management• Roadmap license funding visibility and ownership & Knowledge of all license numbers and costs in the company• Knowledge and driving of licensing model conversations• Maintain strong partnership with vendor’s POC’s & understand vendor’s… Show more Act as Dell's top expert regarding Tableau strategy, implementation and usage. Dell's footprint include 140+ cores, 3000 desktops, 200,000+ registered users (50,000+ active) & 200,000+ web-hits activity weekly.Licensing & Vendor Management• Roadmap license funding visibility and ownership & Knowledge of all license numbers and costs in the company• Knowledge and driving of licensing model conversations• Maintain strong partnership with vendor’s POC’s & understand vendor’s roadmap, plans and strategies• Act as POC Lead and Maintain discussions re. licensing and our cost structuresStrategy & Roadmap• Define & drive platform strategy & yearly roadmap milestones• POC for yearly roadmap funding planning – Tableau sizing• Executive communications on strategy, status updates, environment impacting situationsBusiness Relationship and Communications• I/T’s spokesperson for Tableau with knowledge of key business contacts & leaders• Build relationships and provide regular communications with key business contacts• Final escalation point for business escalated issues.• Define, create and conduct trainings for administrators, governance contacts, developer/authors and end-users Show less
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  • Dell
    Software Dev Consultant; Services Domain Lead, Enterprise Business Intelligence I/T
    Dell Aug 2015 - May 2017
    Round Rock, Tx
    • Oversaw day-to-day operations & execution of Services domain for BI content development & delivery - 4 teams totaling 40 individuals• Directed the efforts of others in the achievement of the strategic and operational objectives of the group• Provided oversight of people resources, budgets, projects, and programs identified in the yearly IT BI budget.• Managed resource assignments across multiple delivery teams• Drove and supported the implementation of the strategy with the… Show more • Oversaw day-to-day operations & execution of Services domain for BI content development & delivery - 4 teams totaling 40 individuals• Directed the efforts of others in the achievement of the strategic and operational objectives of the group• Provided oversight of people resources, budgets, projects, and programs identified in the yearly IT BI budget.• Managed resource assignments across multiple delivery teams• Drove and supported the implementation of the strategy with the domain, including handling all effort sizings and interlocks• Provided inputs and suggestions for problem solutions or software enhancements.• Applied knowledge of programming, technologies, processes, and methodologies to develop, maintain and support business BI applications. Show less
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  • Dell
    Project Program Management Snr Advisor, Global Bi Center Of Excellence (Coe) Operations & Governance
    Dell Jun 2013 - Aug 2015
    Round Rock, Tx
    • Program Management Lead o Management of Global Pan-CoE Access Management Program o Creation & management of prototype Tableau Governance & Administration Model o Creation & Leadership of Pan-Dell Tableau Consolidation & Governance Model o Project Lead for successful multi-year GSD Teradata Data Warehouse migration• Business Intelligence Portfolio Manager for Contact Center Operations• Successful repair & improvement of damaged portfolio relationships &… Show more • Program Management Lead o Management of Global Pan-CoE Access Management Program o Creation & management of prototype Tableau Governance & Administration Model o Creation & Leadership of Pan-Dell Tableau Consolidation & Governance Model o Project Lead for successful multi-year GSD Teradata Data Warehouse migration• Business Intelligence Portfolio Manager for Contact Center Operations• Successful repair & improvement of damaged portfolio relationships & BI experiences• Project lead for multiple fixed and ongoing programs & projects• Point of contact for executive escalations regarding Dell Data Warehouse & BI Solutions gaps• Provide overall knowledge and assistance covering a wide range including anything services related • Provide training for other members covering Agile project management, process development, tools usage & technical functions• Provide backup for management team covering team day to day Activities Show less
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  • Dell
    Metrics & Reporting Advisor, Global Services Delivery Operations
    Dell Apr 2007 - May 2013
    Round Rock, Tx
    • Program Management Lead o Creation & Management of GSD BI Support Helpdesk Processes & Controls o Creation & Management of Global Data Steward Commercial Engagement Process o Creation & Management of Best in Dell Services I/T & GSD Co-Development Program o Project Lead for Successfully Multi-Year GSD Teradata Data Warehouse Migration• Business Intelligence Portfolio Manager for Contact Center Operations, Global Customer Experience, Americas Tech… Show more • Program Management Lead o Creation & Management of GSD BI Support Helpdesk Processes & Controls o Creation & Management of Global Data Steward Commercial Engagement Process o Creation & Management of Best in Dell Services I/T & GSD Co-Development Program o Project Lead for Successfully Multi-Year GSD Teradata Data Warehouse Migration• Business Intelligence Portfolio Manager for Contact Center Operations, Global Customer Experience, Americas Tech Support Analytics• Successful repair & improvement of damaged portfolio relationships & BI experiences• Project Lead for multiple fixed and ongoing projects• Preferred point of contact for executive escalations regarding Dell Data Warehouse & BI solutions gaps• Provide overall knowledge and assistance covering a wide range including anything services related • Provide backup for management team covering team day to day activities Show less
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  • Dell
    Call Center Operations Manager I
    Dell Mar 2006 - Mar 2007
    • Managed individual performance of direct reports• Maintained conflict resolution & provided coaching of direct reports• Ensured training & career progression efforts of direct reports• Ensured direct reports adhered to reporting development & delivery guidelines & standards• Maintained personal workload of report & governance deliverables• Acted as POC for Global Call Center Operations into Services IT• Provided governance for IT data repository changes and security… Show more • Managed individual performance of direct reports• Maintained conflict resolution & provided coaching of direct reports• Ensured training & career progression efforts of direct reports• Ensured direct reports adhered to reporting development & delivery guidelines & standards• Maintained personal workload of report & governance deliverables• Acted as POC for Global Call Center Operations into Services IT• Provided governance for IT data repository changes and security administration Show less
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  • Dell Inc
    Senior Metrics & Reporting Analyst
    Dell Inc Nov 2002 - Apr 2006
    • Creation and delivery of reporting content o Definition of KPI’s and measure o Data queries and metric formulation o Output design and delivery for user consumption• Analytics of reporting results o Trends and outlier identification o Insights reporting to leadership to assist with decision making
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  • Dell
    Desktop Level 2 Technical Analyst & Desktop Lab Administrator
    Dell Aug 2000 - Nov 2002
    Round Rock, Tx
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  • Dell
    Tech Support New Hire Trainer
    Dell Mar 1999 - Aug 2000
    Round Rock, Tx
    • Defined and created training curriculum for technical support training subjects• Delivered curriculum in classroom settings to students• Tested & graded results of students on relevant training subjects• Follow-up coaching for new hire training as part of transition into roles
    View
  • Dell
    Technical Support L1 Technician
    Dell Aug 1998 - Mar 1999
    Round Rock, Tx
    View

Frequently Asked Questions about Alberto Ortiz

What company does Alberto Ortiz work for?

Alberto Ortiz works for Charter Communications

What is Alberto Ortiz's role at the current company?

Alberto Ortiz's current role is Senior Manager, Strategic Analytics.

What is Alberto Ortiz's email address?

Alberto Ortiz's email address is al****@****lom.com

What is Alberto Ortiz's direct phone number?

Alberto Ortiz's direct phone number is +151272*****

Who are Alberto Ortiz's colleagues?

Alberto Ortiz's colleagues are Tierra Ware, Carrie Thomas, Joshua Padula, Lynette Hall, Adrianna E., Janis Busgith, Nik Goodman.

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