-Management of fine dining restaurant, lounge, in room dining, Starbucks’ café, and banquet facilities-Attained food and beverage sales and profit goals-Utilized leadership skills and motivation techniques to maximize associate productivity and satisfaction-Implemented employee incentive programs to increase sales and attendance *Conducted associate meetings and counseling sessions *Evaluated associate performance-Ensured that associates were trained to provide quality service in order to enhance guest experience-Worked closely to ensure that all areas operated with a customer service focus in order to establish customer loyalty, repeat business and profitability-Maintained appropriate staffing levels while controlling payroll costs *Experienced in staff recruitment, hiring and onboarding procedures *Experienced in dealing with complaints and grievances-Advanced through regular promotions-Cross trained in all areas of hotel services while serving as Hotel Manager on Duty

• Acted as purchasing agent for all branch office supplies, equipment, furniture and general needs• Coordinated security services for all branches• Coordinated branch maintenance• Supported marketing department with events