Technical Navigator
Agile Project Delivery:Led the development team in the incremental delivery of value to clients by contributing to the progress of all stages of project delivery (intake, development, testing, production deployment and post-production support)Change Management:Oversaw change implementation steps during release windows. Coordinated with developers and support personnel to ensure all steps are executed, issues addressed, and blockers removedProduction Support/Incident Manager:Primary daytime and on-call production support, tasked to respond, triage, organise, and coordinate the team to address service and platform interruptions, outages, or performance issues within defined SLAs