Leading the telecom-as-a-service (TaaS) category in Spain.Gelpiu is an ALL-IN-ONE app to proxy your mobile/Internet/Tv plans, giving full control to customers with the best support service. We are developing technology that allows us optimize and simplify different processes, managing high volumes of data and providing real-time solutions to our users. We have already managed +95k company changes, building a real partnership with our customers and owning the customer relationship in the long run. At this moment, Gelpiu allows you to change your mobile plan with 1-click and start saving money. We use data Analytics and AI to suggest best usage/changes, and we have all carriers and for all the devices/needs in one place, a mobile App.

Oversaw 500% growth in number of registered clients over prior 3-year period, while still maintaining excellent oversight of customer relationships and business results. I have helped to consolidate our project as a leader in the legal sector, revolutionizing the traditional model of classifieds, quadrupling revenues and increasing our client portfolio 13K+ (being responsible for the implementation of the CRM / Salesforce, and becoming the owner of is managed and optimization).Responsible for full operational control, strategic planning, business development and conflict management with 15+ employees, implemented new processes to strengthen and streamlined operations, saving money to the company by cutting unnecessary expenses and roles. (Leads generated for our customers in 2018 = 200k+). Implemented customer service improvement solutions, resulting in a 7% increase in customer retention from 90% to 97% (3% Churn rate).

Consolidating +150 international websites (10+ countries and more than 2 million users), which accounted for 2/3 of the company’s sales, being responsible for the design of the revenue model and monetization of each of the websites, setting long-term partnership and agreements with key accounts, clients and vendors in all countries. Responsible for creating and updating the product roadmap, as well as coordinating tasks and timetables related to the plan and working with agile methodologies like SCRUM and Kanban.

Contract management and process improvement. Responsible to identify and initiate strategic activities within fulfillment, including process development, process execution and improvement, measurements, budget management and HR control and operational support (Outsourcing). Experience with multinational clients and partners such as Lenovo, PepsiCo, Cisco, BBVA and Wal-Mart, working with the sales team in overall client services, such as presenting contracts, sales and new projects.

Customer satisfaction and process improvement as a internship.