As a Customer Experience Associate for the italian Google Ads Support Team I was responsible for delivering an outstanding customer experience and driving the results of digital marketing campaigns made by Small to Medium Business (SMB) and Large Customer Sales (LCS) customers and Google Partners.Key Responsibilities:▪ Providing support for Google Ads (previously Google AdWords), Google Analytics, Google Tag Manager, Google Shopping, Google Search Console, Google Ad Grants, Google Partners, Google Academy for Ads▪ Assisting clients with advertising account optimization through expertise consultation▪ Solve technical issues which are facing customers to ensure the customer is getting full use of the product ▪ Collaborating with other departments to resolve clients escalations▪ Assisting clients with tracking codes implementation/troubleshooting (Google Ads/Google Analytics/Google Tag Manager)▪ Engaging customer awareness on availability of product updates▪ Upsell additional product features to existing customers▪ Give accurate analytics to customers on request ▪ React quickly and efficiently to complex queries Team's point of contact for:- Google Analytics related issues and queries- Escalations to SME team- Google products trainings- TRT (Total Resolution Time) performance

As a Customer Service Agent for the italian Facebook Ads Support Team I was responsible for delivering an outstanding customer experience and driving the results of digital marketing campaigns made by Small to Medium Business (SMB) customers.Key Responsibilities:▪ Providing support for Facebook Ads Manager, Facebook Business Manager, Facebook Events Manager, Facebook Catalogues, Facebook Pages, Instagram Ads, Instagram Business Profiles▪ Providing consultative advice to clients to help them grow their businesses on Facebook & Instagram▪ Supporting and expanding the self-serve advertising base for SMB clients in the online and digital advertising domain▪ Assisting clients with Facebook Pixel implementation/troubleshooting ▪ Demonstrating the value of Facebook's and Instagram's advertising solutions ▪ Providing pre and post-sales education for all self-service products▪ Responsible for helping clients drive results via their marketing campaigns through consultation, education, and support▪ Offering your clients exceptional advice and product insight to improve their experience and ultimately, drive higher product adoption and spend▪ Ability to identify trends and solve problems facing multiple SMB clients.▪ Champion and produce encouraging stories for customers who have had success in growing their business by using our products and tools.

Keywords International is a leading video game globalization and localization company.As Localization QA Tester I was responsible for testing, identifying, recording and suggesting fixes to potential bugs in video and computer games relating to language, implementation, user interface and compliance issues.Key Responsibilities:▪ Verify linguistic accuracy of in-game text and check for typographical, grammatical and punctuation errors▪ File review/Correcting files▪ Attend meetings with testing team, team lead and other interested parties, on a regular basis.▪ Provide daily status reports about the status of the project testing.▪ Verify cosmetic integrity of in-game text and ensure that all text is correctly displayed.▪ Verify the contextual consistency of in-game text.▪ Assess cultural appropriateness and check politically sensitive content.▪ Verify the correct implementation of the localized text.▪ Ensure that the correct approved terminology is used throughout the game.▪ Verify the correct functionality, within the localized version of the game.▪ Verify testing results across all languages in test.▪ Maintain high level of focus throughout the project.▪ Identify, isolate, and document bugs clearly and concisely in a bug database.▪ Run test-cases and checklists.▪ Follow the documented processes at all stages of the testing process.▪ Verify that bugs have been fixed and implemented correctly.▪ Occasionally provide in-house translations.▪ Support lead by taking ownership of side tasks, such as daily report, bug vetting, coaching of new team members.

MUZU.TV is a video platform provider that powers video solutions on 100s of sites (MSN, The Guardian,The Telegraph, Rolling Stone and many more) and platforms (Microsoft Xbox, Samsung, Sony, LG and Philips Smart TV’s) generating revenue through premium advertising. The company operates in over 19 countries with offices in Dublin (HQ), London, Berlin and Barcelona.The position involved account management of labels (Sony, Universal, Warner… ), content producers (ZoomIn, CondividiTV… ), publishers (Msn, Tiscali, La Stampa… ), ad networks (eAdv.it, B4u-Advertising… ) and advertising/media agencies (WebAds, Smartclip, Stickyads… ), business development to establish new partnerships and customer support for any kind of issue with the Muzu platform\products. Key Responsibilities:▪ Building and maintaining strong working relationships with content provider, publisher and advertising partners▪ Ensuring the timely and successful delivery of MUZU video solutions according to partner needs and objectives▪ Developing new partnerships in order to expand the Muzu advertising inventory and increase revenue ▪ Troubleshooting technical issues related to campaigns\accounts▪ Daily analysis of key account metrics▪ Training and mentoring of new internsThis experience has given me a clear understanding of video and display advertising standards, prices and implementations and the opportunity to work in an international environment.

As Digital Marketing Intern, I was in charge of managing the Muzu’s online presence through various channels including social media, blog, website and newsletters and providing first class account management to major (Sony, Universal, Warner… ) and indie (Defected, Anjunabeats...) labels, distributors (Belive, the Orchard... ), content producers (ZoomIn, CondividiTV… ), and publishers (Msn, Tiscali, La Stampa… ).Key Responsibilities:▪ Creating relevant and engaging social media content▪ Writing search engine optimized blog posts with music topic▪ Managing and updated the company’s website▪ Account management of content distributors, labels and publishers▪ Managing the weekly newsletter▪ Monitoring website traffic and social media performance (Google Analytics, Facebook Insights)While working as Digital Marketing Intern, I managed to keep the Facebook fanbase engaged and to increase substantially the page reach organically (spike of 2,3 million people reached in a week without paid ads).

▪ Created and managed the eBay account▪ Purchased items to sell on eBay, Amazon or other e-commerce platforms ▪ Posted descriptions and conditions of items for sale and strategically priced them▪ Processed customer orders and shipped items accordingly▪ Ensured customer satisfaction by providing quality customer service via phone and emailI generated sales for over €15.000 with an overall 99% positive feedback rating.

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