Alberto Bianchi Quota Email & Phone Number

Denville, NJ, US

Armonk, New York, NY, US

• Provided front-line support to multiple enterprise clients by configuring and managing Symantec and Microsoft Antivirus solutions, ensuring successful resolution of detections and alerts. Participated in daily meetings.
• Developed and published a tool to document SEPM policies, which gained recognition at an international level within the IBM Security Services.
• Acquired the role of primary contact for multiple customers, including a top 50 client business with over 60K endpoints, by offering tailored solutions to match the complexity of their environments.
• Received the Manager's Choice Award for outstanding contributions to the P-TECH internship program.
• Developed a productivity tool using MS Access that streamlined importing log data and producing standardized reports for specific situations, significantly improving data analysis and response efficiency.
• Volunteered to provide training and guidance to new and existing colleagues on policies and procedures, resulting in streamlined onboarding processes and increased efficiency.

Armonk, New York, NY, US

• Perform project work as system administrator for customer leader in insurance business. Firewall management, certificate renewals, physical and virtual server builds, apply security policies and configurations. Conduct.
• Became the lead Microsoft ISA firewall support specialist by providing exceptional support and troubleshooting, managing rules and certificate renewals.
• Took ownership of the customer’s project procedures documentation, implementing scripts which significantly reduced execution times, improved standardization, and enhanced overall efficiency.
• Received the highest rating in performance review of 2014, and the Manager’s Choice Award for sharing expertise.

Morristown, NJ, US

• Implemented hardware installation of server systems, storage units, and network appliances. Provided surveillance and on-site support for an environment with over 5K physical units, against hardware and OS failures..
• Created a new version of the data center master inventory, enabling all members of the team to access and follow up on updates.
• Hired by IBM through outstanding results as contractor, becoming the first contractor in 2 years to be hired as an employee.

Buttrio, Udine, Italia, IT

• 1998-2010 - System and Network Administrator Performed leading Wintel System and Network Administrator role: managed users permissions, data access and sharing, cluster services, backup planning and media rotation.
• Adapted and grew with the Company, holding multiple roles within the IT department.
• Followed the transformation of IT systems, providing consistent path of evolution in line with company’s needs.1996-1997 - Technical Support Specialist, Software EngineerProvided hardware maintenance, help desk, and.
• Followed evolution of proposals software from dB-III to MS Access, enhancing and progressively integrating 80% of Danieli Automation’s electrical equipment catalog. Preparation times of new offers were also greatly.
• Promoted to System Administrator due to continued engagement with new systems and tasks.1993-1995 - Software Engineer, Technical supportSupported development of database application to ease and standardize Proposals of.
• Cast foundation of proposal software system, taking project from concept to efficient working tool.

Associate'S Degree, Business Organization

Compulsory Military Service