Provided front-line support to multiple enterprise clients by configuring and managing Symantec and Microsoft Antivirus solutions, ensuring successful resolution of detections and alerts. Participated in daily meetings to review customer requirements and policy compliance. Responsibilities included the management and configuration of exceptions, firewall rules, host intrusion and encryption, to ensure compliance with contractual agreement and security standards (PCI, NIST, GDPR, etc.). Collaborated effectively with cross-functional teams to facilitate security audits, workstation and server patching, and projects for special security requirements. Collected data and generated regular reports related to security metrics and projects status, including ticketed workload and assignments.- Led a critical project involving the migration of endpoint technology from Symantec SEP to Microsoft Defender across 60K endpoints, including both Server and Workstation environments. Effectively managed the transition of policies to on-prem and cloud consoles (SCCM and Intune), ensuring a timely and successful implementation.• Developed and published a tool to document SEPM policies, which gained recognition at an international level within the IBM Security Services.• Acquired the role of primary contact for multiple customers, including a top 50 client business with over 60K endpoints, by offering tailored solutions to match the complexity of their environments.• Received the Manager's Choice Award for outstanding contributions to the P-TECH internship program.• Developed a productivity tool using MS Access that streamlined importing log data and producing standardized reports for specific situations, significantly improving data analysis and response efficiency.• Volunteered to provide training and guidance to new and existing colleagues on policies and procedures, resulting in streamlined onboarding processes and increased efficiency.

Perform project work as system administrator for customer leader in insurance business. Firewall management, certificate renewals, physical and virtual server builds, apply security policies and configurations. Conduct server deployments, decommissioning, inventory updates, data migration, technical documentation review. Performed occasional data center computer operations. All activities complied with a highly structured ticket based reporting system.• Became the lead Microsoft ISA firewall support specialist by providing exceptional support and troubleshooting, managing rules and certificate renewals.• Took ownership of the customer’s project procedures documentation, implementing scripts which significantly reduced execution times, improved standardization, and enhanced overall efficiency.• Received the highest rating in performance review of 2014, and the Manager’s Choice Award for sharing expertise.

Implemented hardware installation of server systems, storage units, and network appliances. Provided surveillance and on-site support for an environment with over 5K physical units, against hardware and OS failures. Performed first line troubleshooting, software and hardware upgrades while interfacing with IBM teams and customers. Conducted manual health checks and patching, maintained inventory, and coordinated with logistics for shipments.• Created a new version of the data center master inventory, enabling all members of the team to access and follow up on updates.• Hired by IBM through outstanding results as contractor, becoming the first contractor in 2 years to be hired as an employee.

1998-2010 - System and Network Administrator Performed leading Wintel System and Network Administrator role: managed users permissions, data access and sharing, cluster services, backup planning and media rotation, mail server, automated and manual OS updates, distributed and localized antivirus, internal and external firewall, including technical support for international customers, LAN, VLAN, WAN, VPN network access configurations, network administration and connectivity. Projects included OS upgrades, data migration, workstation deployments, data center upgrades. Provided help desk and technical support for employees and visiting customers.• Adapted and grew with the Company, holding multiple roles within the IT department.• Followed the transformation of IT systems, providing consistent path of evolution in line with company’s needs.1996-1997 - Technical Support Specialist, Software EngineerProvided hardware maintenance, help desk, and technical support for the company 200+ workstations. Continued development of proposals Software.• Followed evolution of proposals software from dB-III to MS Access, enhancing and progressively integrating 80% of Danieli Automation’s electrical equipment catalog. Preparation times of new offers were also greatly reduced.• Promoted to System Administrator due to continued engagement with new systems and tasks.1993-1995 - Software Engineer, Technical supportSupported development of database application to ease and standardize Proposals of technical equipment. Provided technical support for Sales department’s 10 workstations.• Cast foundation of proposal software system, taking project from concept to efficient working tool.• Acknowledged by and promoted to IT department for accomplishments and establishing growth.