Alberto Charles Email & Phone Number

Spain

- Manage new provider partnerships and ensuring a comprehensive understanding of the provider preferences and their participation under the program- Deliver periodic status reports to internal and external clients- Educate on policy and any self-service mechanisms available for stakeholders in the provision of medical records- Provide ongoing provider support through issue resolution and customer service in the provision of medical records, including strategies for the optimization of medical record submission including- Electronic Health Record transfer.- Manage day-to-day relationships and region-specific needs of assigned providers in area of responsibility (AOR)- Take an active part in the ongoing evolution of International SOS TRICARE Provider Network services- Engage with providers and key client points of contact to understand, analyze, document and influence the direction of the Provider Network Function and self-service enhancements.- Identify key problem areas of client and / or provider concerns and coordinate resolution- Provide feedback and input to provider support materials

Connecticut, United States

• Primary best practice workflow support contact for NEMG.• Work under the direction of the Manager or Supervisor of Practice Optimization to focus on optimization activities. • Strong working knowledge of the EHR. • Ability to map the application functionality to the best practice workflows. • Focus on ambulatory practice workflow with clinicians and staff in ambulatory offices.• Work with hospitalists in the hospital setting as needed. • Observe and analyze workflows. • Implement and monitor optimizations to workflows.• Elbow to elbow support and training when needed. • Assist with customization of personal tools.• In depth and precise investigation along with the ability to document interactions and best practice workflow recommendations.• Attention to detail, high organization, exceptional customer service skills.• Self-motivated with strong written and oral communication skills. Additional Responsibilities:EHR WORKFLOW AND CUSTOMIZATION SUPPORT•Supports ambulatory offices including front desk staff, medical assistant and nursing staff, supervisors, and clinicians in the best practice workflow support for their roles. •Support for hospitalists in the hospital setting as needed.TEAMWORK•Works closely with other team members to collaborate on ideas.OCCASIONALLY: •Participate in various system and NEMG committees to support NEMG Best practice workflow and optimization activities across NEMG and YNHHS.

Pawcatuck, Ct

• Communicate as needed with appropriate disciplines to ensure scheduled tests, diagnostic procedures, follow up care, and appointments are coordinated.• Open/close facility• In charge of end of night batch report• Maintain communication with patients: identify needs.• Ensure appropriate medical records are available at scheduled appointments• Assist with language translation or interpretation.• Facilitate financial support and aid with paperwork.• Arrange transportation• Facilitate linkages to follow up services• Customer relationship building.• Establish new business accounts.• Coordinate appointments with providers to ensure timely delivery of diagnostic and treatment services• Assist in the development of goals and objectives.• Self directed and able to organize/manage multiple tasks and projects simultaneously• Extensive understanding of patient care• Ability to abide by HIPAA laws and maintain strict confidentiality.• Ability to promote and build teamwork, and a multidisciplinary care concept.

Groton, Ct

• Actively engage customers, demonstrate products, and execute sales function.• Ability to close sales and beat quotas.• Ability to implement national marketing programs.• Responsible for end of night accounting, cash handling, and closing operations.• Perform weekly store inventory.• Strong knowledge of all Company products, accessories, pricing plans, promotions, and service features.• Knowledge of competitive offers/promotions.• Customer relationship building.• Establish new business accounts.

Groton, Ct

• Manage team of 25 professionals. • Partnered successfully with marketing department to produce 800+ new bowlers in less than 2 years. • Reduce and control expenses via weekly profit/loss document observation. • Strengthened company's business by leading implementation/creation of a specialized position: League/Marketing Coordinator. • Train, coach, and mentor staff to ensure smooth adoption of new program. • Create new revenue streams through implementation of short season bowling leagues. • Hire and train new staff. • Ensures all food & beverage employees are trained and conform to the regulations of the Health Department and Alcoholic Beverage Commission.

New London/Norwich, Connecticut Area

• Demonstrate knowledge and skills in the area of Human Resources. • Create a collaborative workplace environment in which employees' ideas are encouraged and heard. • Provide periodic feedback on achievements and problem areas, and coach/provide training to staff. • Maximize the quality, effectiveness, and productivity of the employees. • Put away company inventory. • Accurately order inventory for the entire company. • Schedule the 50+ workers under supervision, and solve scheduling conflicts as they arise.

Niantic Ct

• Responsible for selling from a furniture inventory with an estimated worth of over 550 million. • Work with manufacturers from around the world to coordinate deliveries of client orders. • Provide consistent and genuine customer service, fulfilling customer needs. • Successful sales associate with a highly regarded reputation amongst fellow salesmen, knowledgeable in furniture components and fabrics. • Dynamic, energetic, visionary, and team-oriented professional that actively and successfully participates in revenue growth. • Customer Focused Sales Strategies. • Company Liaison. • Unique Problem Solving Ability. • Competitive: Goal & Profit Oriented. • Industry Expertise. • GERS (Retail/Inventory System Software) database knowledgeable • Consistently meets and exceeds department expectations for productivity and accuracy levels. • Calculates sales commission for sales team of 10+ reps. • Developed a way to track and monitor personal sales opportunities, deals in progress and finished contracts. • Consistently hit and exceed personal sales goals.

Norwich, Ct

• Dedicated manager with a strong work ethic • Experienced in operations management, sales, budget development, staffing and cost control. • Adept at communicating effectively with customers, vendors, and staff. • Able to motivate employees to perform to their maximum potential. • Professional organizational and planning skills; adaptable; enjoy new challenges. • Proactive, multilingual leader/manager with experience in multi-cultural environments. • Accountable for budgeting, cost control, and profit/loss. • Estimate food and beverage costs and requirements, purchase inventory. • Investigate and resolve food/beverage quality and service complaints, ensuring customer satisfaction and repeat business. • Recruit, interview, hire, supervise, schedule, and direct a staff of up to 50 total employees. • Train service staff to enhance customer service and increase profits through suggestive selling. • Improve productivity and morale by initiating systems for accountability and by instituting effective training programs.

Bachelor Of Business Administration (Bba), Health/Health Care Administration/Management

Associates, Business Administration

Certificate, Computer Programming And Administration

Computer Programming Certificate in Sevilla, Spain

Bachelors, English Philology