Alberto Davila Email & Phone Number

Boston, Ma, Us

Boston, Ma, Us

• Grew a team of four product owners to own and maintain segments of vendor management, post-sales product development, and continuous improvement within Operations.• Oversaw the implementation of an investment worth over $4M across enterprise-level initiatives within Commercial lines pertaining to operations, technology, and product.

Boston, Ma, Us

• Managed a team of two product owners to develop, represent, and execute on the operations product roadmap and backlog, which aligned to current business needs using inbound agent and customer data sourced from survey results and contact center feedback, and affiliated partners’ technology needs.• Facilitated product requirement assessment, design, and development by serving as a subject matter expert for Commercial line’s self-service omnichannel capabilities.

Boston, Ma, Us

• Produced and distributed platform scorecards to stakeholders and executives which tracked the performance of implemented solutions through identified key performance indicators to drive product roadmaps• Coordinated with stakeholders and team of Tableau developers to determine data and reporting needs by leveraging tools such as Tableau, SQL, Python, and Datadog while maintaining Agile best practices• Drove improvements by identifying gaps in processes and monitoring to best support Homesite IT Operations

Boston, Ma, Us

• Served as key liaison between Homesite and vendors that supported our print, telephony, webchat, and numerous other integrators that formulated the operational backbone of our platforms and call centers • Continuously met with and influenced vendors to meet performance objectives and project requirements while collaborating with internal project managers and product owners to identify potential risks

Boston, Ma, Us

• Led Robotic Process Automation (RPA) offshore team while concurrently managing the execution of projects for onshore software development team and telephony vendors• Successfully implemented multiple RPA, software, and telephony projects at a tactical portfolio level, summing to a net present value of $11.9M, with an additional $5.2M in converted premium• Standardized and coached Agile practices for offshore RPA team, resulting in a 55% improvement in project delivery times and reduced post-production defect rate by over 75%• Collaborated with key stakeholders and senior leadership in establishing the annual roadmap and defining a project intake process to control work in progress, improve efficiencies, and promote organizational clarity and participation

Wilmington, Ma, Us

• Oversaw the scaling of a multimillion-dollar omnichannel warehouse automation project, provided weekly senior executive updates, and drove a joint effort with clients to mitigate scope creep while supporting divergent business needs• Managed cross-functional collaboration involving Operations, Software Development, Hardware Development, and Implementation teams leading to a successful Go-Live up to an 80% Ramp Milestone

Wilmington, Ma, Us

• Enhanced site data collection using Elastic Stack and Kafka to provide support for interdisciplinary teams that led algorithm design and development for the next generation product• Arranged and led daily stand-up meetings, sprint planning using Jira, demos, and retrospectives leading to improved cross-team collaboration and productivity by following Scrum Processes• Evaluated customer site defects for prioritization and assignment to proper teams, and conducted successful root-cause analyses on software bugs

Wilmington, Ma, Us

• Assisted in the development and maintenance of a $1.2M full-scale performance monitoring platform for organizations within the company to evaluate product quality, cost effectiveness, and process improvement• Supported research efforts aimed at evaluating current and future investments in equipment designs for upcoming site constructions while providing executive-level summaries of findings

Wilmington, Ma, Us

• A lead site analyst responsible for system functionality, warehouse integration, daily operations, and metric reporting at flagship site at a Fortune 10 retail company’s distribution center• Responsible for supporting site managers and lead engineers across multiple client sites for critical software testing, performance prediction, and diagnostics while providing client-facing metrics

Master Of Science - Ms, Applied Economics

Bachelor Of Science (Bs), Aerospace, Aeronautical And Astronautical Engineering

Full Stack Web Development Certification, Computer Software Engineering