Alberto Díaz Antuña Email & Phone Number

Langreo, AS, ES

Oviedo, Principado De Asturias, España

Service & Project Manager at CSM (Multiclient Services Center) Of SerescoMain responsabilities-------------------------> Service Design> Services Start-up> Service Execution> Ensure Quality of Services Provision> Ensure Capacity Planning> Integrated Services Management> Human resource management> Services delivery management> Knowledge Transfer> SLA.

Gijón Area, Spain

Customer support manager: Over 4000 Points of service managed in 24x7, multilingualSoftware Project manager: Using HTML5+CSS3, PHP or JEE technology, our projects satisfy technology requirements for marketing and digital signage needs, and other.Digital Signage Projects: Installations of screens, videowalls, touchable devices, background music and Aroma.

Langreo, Asturias, Spain

At this position my duties were the followingProject Management:> Building both Project plan and project definiton and scope> Project Follow-up > Negotitation and advice to the client> Expectation management, aligning all stakeholders involved in order to achieve the goals of different roles and business points of view> Human Resources and capacity.

Langreo, Asturias, Spain

As a Production Manager I was on charge on:> Company Portfolio Manager> Human resources manager defining Global Capacity Plan>> Hiring process>> Outsourcing Manager> Quality Team Member>> Auditing processes and Projects under CMMi level 2 and ISO9001> Relationship Manager dealing with other companies, entities and Unviersities looking for any collaboration.

Uviéu, Principabilty Of Asturies, Spain

At this position I played different roles, from deputy of Head Consultancy and Software division until Head of Quality Management, being my duties the following> Project Portfolio Manager> Quality Manager >> Certification ISO 9001 on 2007> Project Manager>> Head of Implementation of CMMi on Software division>>> Level2 on 2006>>> Level3 on 2009>> Creation.

Principability Of Asturies

As a Helpdesk I was on charge of:> Overseen daily work load of a team with 25-35 members> Backlog management> Calls workflow and overload management> Follow-up of impacting tickets> Collaborate on Service Follow-up> Collaborate on Service Improvement >> Identifying improvements >> Building solutions to improve Service Performance> Knowledge management>>.

Principability Of Asturies, Spain

Helpdesk technician> Scope: Public Health Service of the Principality of Asturies> 50.000 users> Provide first level support both technical and functional on healthy applications (full functional support)

Actividad dedicada a la publicidad y promoción de empresas en Internet promoviendo servicios Web, correo y comercio electrónico.

Gestión de datos relativos a la facturación de ejercicios anteriores y al mantenimiento del fichero de clientes.

Prácticas de mantenimiento y reparación de equipos informáticos tanto en taller como in situ, evaluando el problema y aplicando la solución de los mismos

Ingeniero Técnico, Informática De Gestión

Proyecto : Gestión Documental en Centros de Soporte Técnico. 2006. Calificación: Sobresaliente

Fpii, Equipos Informaticos