Alberto Duva Email & Phone Number

Houston, Texas, United States

Houston, Texas

• Designed, developed, and delivered instructor‐led, eLearning courses and videos to support the successful launches of new products, processes and systems.
• Consulted and collaborated with business leaders and SMEs to design, develop and implement effective learning strategies, project plans and training plans.
• Conducted training sessions on a wide range of topics adapting approach and style to a variety of audiences.
• Participated in testing of new product rollouts and system configuration changes while reporting bugs/defects.
• Planned, coordinated and managed training sessions during the district’s SAP implementation.

Orlando, Florida Area

• Provided exceptional guest service at Disney’s Hollywood Studios.
• Assisted the management team with training new cast members into their new roles.

Katy, TX

• Provided first level technology support to 62 facilities responding to phone calls, emails, and online tickets.
• Acted as a customer liaison between the business units and the technology department.
• Collaborated with the training department in developing and conducting webinars and instructor-led trainings.
• Took ownership of issues and tracked them to a successful conclusion.

Cypress, TX

• Planned and conducted training sessions for students and faculty on how to utilize more than 20 language-learning software packages.
• Provided technological support, to students and faculty, on the software and hardware offered in the labs.
• Conceptualized, designed, and updated continuously the laboratories webpage for faculty and student usage.
• Wrote and edited technical manuals for programs and equipment.
• Coordinated Laboratories activities and maintained calendar - scheduled classes and meetings for faculty.

Houston, Texas Area

• Coordinated and directed the recording of live classes and presentations for further editing and publishing.
• Filmed several road trips, interviews, speaker series, and events.
• Edited daily radio shows, classes, and several recorded materials and uploaded them to the main website.
• Collaborated in capturing, logging and archiving footage.
• Proofread all text inserted into clips to ensure proper grammar and correct spelling.

Houston, Texas Area

• Recorded and edited numerous media production projects including corporate videos, advertising clips, as well as gathering content for local TV stations.
• Compressed edited clips to multiple formats, ensuring the progress and quality of the audio and video editing.
• Assisted the team with writing pieces, creating storyboards, and coordinating shooting days.
• Prepared, installed, and operated video production equipment on shooting days.
• Collaborated in maintaining an organized archive of clips, b-roll, interviews, and other footage.
• Generated social media status and updates for different Memorial Hermann Campus accounts.