Product Owner in the Agile software development process on the Kelley Blue Book Instant Cash Offer (KBB ICO) Product Team. Working on the consumer ICO funnels and the supporting Dealer CRM.Researching and writing Epics, Features, and User Stories through extensive requirements gathering with Business and Stakeholders. Maintaining the health of two onshore, hybrid engineering team’s product backlogs, and prioritizing based on Business needs and priorities. Collaborating with UX/UI, reviewing acceptance/technical criteria with Engineers, writing Sprint Goals, assisting during Sprints to remove roadblocks, and verifying implementations of Business requirements.

Certified Scrum Product Owner proficient in Agile/SCRUM on the Real Estate Agent Product Team. Working with the Principal Product Manager and Director on Townify, a proprietary CRM for partnered realtors with New American Funding, an industry leading Mortgage Lender. Managing Townify’s internal CRM for our Support team, taking a holistic approach between both products to ensure a healthy relationship between both products’ development roadmaps.Researching and writing Epics, Features, and User Stories through extensive requirements gathering with Business and Stakeholders. Maintaining the health of both product backlogs, and prioritizing based on Business needs and priorities. Collaborating with the UI/UX teams, reviewing acceptance/technical criteria with Engineers, writing Sprint Goals, assisting during Sprints to remove roadblocks, and verifying implementations of Business Directives between both products. Managed the successful launch release of the Townify Support CRM. Worked with QA and Engineering to close out over 40 production defects across both Townify and the Support CRM.Oversaw the creation and completion of 100+ user stories, 8 features, and 2 Epics.

Shipped individual orders to clients; Routed shipping information for commercial accounts through various vendor portals; Invoiced both individual and commercial orders; Coordinated shipping schedules with our distribution center.

Called prospective, new, and current customers to gauge interest in exploring their mortgage options; transferred interested clients over to a mortgage advisor licensed in the appropriate state; directed clients with servicing issues to the appropriate department and assisted where possible.

Acted as representative of the Senator in answering and responding to constituent calls and emails; assisted staff by conducting legislative research; produced certificates of recognition for constituents and businesses; assisted staff in constituent casework