Vice President Network Operations, 2012-PresentDirector of Operations (Angel Inc-Genesys Telecommunications Laboratories), 2009-2012Principal strategist in charge of overseeing, leading and directing operations and technology for a SaaS IVR company. Manage and control outcomes for all aspect of strategic technology planning, uptime, security, implementation, and support. Transform operations through the execution of dynamic turnaround strategies which optimizes performance and service levels.Key AccomplishmentsEffectively improved system availability from 99.49% to 99.999%+ in 2 quarters by redesigning infrastructure for high-availability and implementing strict change control procedures. With adaptation of an agile environment that follows ITIL standards.Direct and lead Tech Support, Security, Software Engineering, Release Management, Linux/Unix/Windows Administration, Network, Database Operations and a large scale VOIP and telecom infrastructure. Control and handle the engineering and implementation of a complex telecommunications infrastructure including the in house written call sip control platform that increases telecom infrastructure reliability by making routing decisions based on business and technical needs

Revitalized, management and monitored voice infrastructure of a high availability Hosted SaaS IVR. Managed a diverse IVR platform with Nuance Voice Browsers, Speech Recognition and TTS engine as well as Holly Voice browsers, Neospeech TTS engine and Lumenvox Speech Recognition engine. Proficient in TDM and VOIP infrastructure including varied SIP servers.Key AccomplishmentsEnhanced the customer/client experience by resolving complex issues and maintaining the highest quality of service possible to clients through teamwork.Oversaw and implemented Genband SBC and Nuance NVP solution for media services.Trained, reinforced and supported junior technicians to ensure uniformity in service delivery.

Drove operational growth by partnering with marketing, sales and development departments to increase traffic while managing and maintaining 800+ million minute multiservice voice network. Led the interconnection with companies using Entice and Genband (SBC) & Cisco/Lucent Gateway. Directed international interconnection with IP and TDM carriers.Key AccomplishmentsTroubleshot and debugged network, VIOP, and billing systems and handled trouble tickets to ensure high-level performance standards.Directed business growth and drove revenue by developing effective business development strategies.Led, motivated and coached a team of engineers and NOC during the oversight of Telco operations for 3 different business units.

Description: Developed international interconnection with varied IP and TDM carriers. Managed VOIP gateways including Cisco, Quantum, and Huawei. Utilized IAD’s open source technology to manage expanding customer database.Key AccomplishmentsEffective utilized Open source software as Asterisk and gnuGK strategically to increase reliability controlling cost.Consistently revised and improved open source VOIP applications.

VOIP Engineer (Wip Telecom USA, LLC, Miami, FL); Telecom & Network Manager (Panther Telecommunications Corporation, Miami, FL); Voice Network Administrator (Data & Voice), Latcom.Net, Miami FL; and Junior Network Administrator, Dade County Public Schools, Miami, FL.