Alberto Holgueras Email & Phone Number

Paris, Fr

Paris, Île-De-France, France

Paris, Île-De-France, France

5-star luxury boutique-hotel with 63 rooms and 10 suites. Customer support before, during and after their stay by establishing a personalised connection and relationship; recommending restaurants, excursions and activities; arranging personalised amenities in the room (in coordination with room service, kitchen and reception); escorting guests to their rooms upon check-in and providing hotel tours to show the facilities (restaurant, spa, roof-top...)

Paris, Île-De-France, France

- Expert in developing and implementing innovative strategies to enhance guest satisfaction (before, during and after their stay at the hotel) and exceed expectations.
- Proficient in managing guest feedback, resolving issues promptly, and maintaining a welcoming atmosphere for an unforgettable hotel stay.
- Focus on VIP customers to provide them with tailored amenities and experience.
- Member of committees dedicated to Innovation, Quality and Events, sponsored by the Exco of the hotel.
- Incorporation and standards of the company to the new additions.( train new guest relations)

Madrid Y Alrededores, España

AXEL HOTEL MADRID **** (88 rooms).
- Chief of Operations Week-end: Briefings and supervision of reception, housekeeping, maintenance and restaurant. Compliance with internal procedures, drafting of activity reports.
- Guest Experience Coordinator: Preparation of events, room control, resolution and follow-up of complaints.
- Reception Manager
- Receptionnist (day and night)

Los Angeles, Ee Uu

- Guest Relation for international passengers
- Event Coordinator
- Shore Excursion Assistant
- Dancer for Broadway musicals in onboard theatre

Macao

- In charge of 3 shows and events of the company
- Director for a team of more than 12 people
- Responsible for organizing schedules, meetings, lighting design, costumes, auditions
- Incorporation and standards of the company to the new additions

Macau

- Choreographer for all events organized for Roppongi Entertainment.

Osaka, Japan

- Principal dancer and actor in Japanese for the musical "Applause", directors and choreographers from Tokyo Disneyland.

Italy

- Dance capitan / Dancer at the theater shows
- Shore excursion assistant, helping and organizing the passengers before and after the excursions

Estoril, Portugal

- Professional dancer in a circus show with POET PRODUCTIONS (Cirque do Soleil) & PATRICE MARQUES.

Gran Canaria, Spain

- Professional dancer in the cabaret show "Las Vegas Legends"

Italy

- Company manager
- Dancer
- Taking care of my group cleaning choreographies, meetings, contracts...

Madrid Area, Spain

- Dancer at "Don Carlo", an opera by Guiseppe Verdi

Madrid Area, Spain

- Dancer
- Actor
- Singer in "Maribel y la Extraña Familia"
- Swing for 8 different roles

Japan

- Main Flamenco dancer role at "Bright Angel"
- Main character in a Street Parade in the theme park "Parque Espana"
- Photo model for the advertisement of the show and Kintetsu Line Japan (magazine and TV)

Barcelona Area, Spain

- Professional Dancer
- Animator

Hotel Management

Curso Superior De Recepcion En Alojamientos, Turism

A1, A2, B1, B2, French Studies

Cours intensif

Training In Crisis Management And Human Behaviour On Passenger Ships, Crisis/Emergency/Disaster Management

Bachelor'S Degree, Dance

Bachillerato De Ciencias Sociales, Social Sciences