Inspirational, versatile, strategic and energetic hotel director with proven leadership in the executive management of hotels and resorts, optimizing financial and guest satisfaction results in operations as large as 2,700 keys and leading up to 5,400 associates, recognized for my capacity to coach and develop remarkable hotel executives.I have the proven ability to guide teams to exceptional customer service levels, attention to detail, continuous improvement and operational excellence in a wide spectrum of hotel service categories, from 3-Diamond properties, through 4-Diamond luxury city and resort hotels, up to plush 5-Diamond resorts. The successful opening and renovation of hotels and venues, and the operation of exceptional group, meeting and convention events are some of my specialties.I am a highly energetic, professional leader, experienced in executive coaching techniques to drive associate performance and development, with an extensive history of promoting talent. Loyal to the Management By Walking Around leadership style, I spend most of my time on site, in constant contact with associates and customers.I have the demonstrated ability to coach and lead sales teams to optimize occupancy, rates and revenues. Adept at handling sales systems, I provide efficient supervision and follow up to sales teams, and participate directly in sales activities by effectively engaging with existing and potential clients and closing deals.I work side by side with corporate leadership and ownership in achieving the goals of the business, being involved in periodic operation performance meetings, property inspections and audits, property tours with investors and potential clients, new project development initiatives, and optimizing CAPEX budgets and execution. I am an accomplished financial administrator who generates cost and expense efficiencies, who is familiar with ERP systems and expert on multi-unit financial statements. Skilled in forecasting and budgeting, I prioritize accurate forecasts and the development of effective action plans by engaging my management team.I am proficient in facilities and equipment maintenance management, occupational safety measures, security and fire protection systems, energy efficient technologies, and operate with a relentless commitment to impeccable facilities both at the front and at the back of the house.I develop a great place to work achieving high rankings in associate satisfaction, generating proactive teamwork and collaboration, while being highly skilled in change management and crisis management.