He is specialist leading projects and dealing with business areas to implement information technology solutions.He has been involved with ITIL framework, ERP’s, COBIT 2019, GRC system implementation in customers in Mexico using on premise and cloud products (SoftExpert and ServiceNow).He has participated in Forensic investigation related to digital information review (e-mails content, hard disk drives, web data) and information security.He has been in charge of IT… Show more He is specialist leading projects and dealing with business areas to implement information technology solutions.He has been involved with ITIL framework, ERP’s, COBIT 2019, GRC system implementation in customers in Mexico using on premise and cloud products (SoftExpert and ServiceNow).He has participated in Forensic investigation related to digital information review (e-mails content, hard disk drives, web data) and information security.He has been in charge of IT internal services, providing services to +200 users, generating Executives Dashboards related to Infrastructure and Service Desk standards. Show less

Assigned to an important Bank Customer (Banorte) to attend requirements, follow up projects, administer an infrastructure monitoring system and take care of customer relationship.As part of 2016 and 2017 goals, it is important to coordinate developers to implement changes and better funcionalities. Executive Reports are also required and generated based on data collected by the system. Technical Support and escalation processes are also coordinated in all the Country.

Responsibilities:o Business Requirements Analysis.o Solution Designed based on Requirementso Catalog Services definitiono Users profile definitiono Critical processes definitiono Executive Reports designo Implementation of the following applications + Incident Management + Problem Management + Change Management + Service Catalog + Knowledge Management + Chat + Survey + SLA… Show more Responsibilities:o Business Requirements Analysis.o Solution Designed based on Requirementso Catalog Services definitiono Users profile definitiono Critical processes definitiono Executive Reports designo Implementation of the following applications + Incident Management + Problem Management + Change Management + Service Catalog + Knowledge Management + Chat + Survey + SLA + Service Catalog + CMDB + Workflow Show less

- High School Mathematics College Coordinator and Humanistic topics.- Classes to 400 students.

Sales and IT Consultant have been part of the roles in PROCOBO Company. Mexican Bank Web Application Development in a Monitor System using JavaScript.

Di Rana (publishing) provides solutions to customers that want to increase income establishing Marketing and Publishing campaigns, including Corporate Image, Design Services, Printing Services and Internet Strategies.

As a Technology Provider, solutions were implemented around Security Systems as CCTV and Alarms implementation.

The most important responsibility is the IT HR Management and the administration of the Company Workforce and Headcount (Total syndicate members and employees of 6,300), trying to meet the goals established by Corporate reducing the Workforce cost significantly. As part of Human Resources area, it is necessary to participate in Performance Evaluations and lead Organization projects oriented to provide Executive Information reports. SAP HR Leader function requires the coordination of HR… Show more The most important responsibility is the IT HR Management and the administration of the Company Workforce and Headcount (Total syndicate members and employees of 6,300), trying to meet the goals established by Corporate reducing the Workforce cost significantly. As part of Human Resources area, it is necessary to participate in Performance Evaluations and lead Organization projects oriented to provide Executive Information reports. SAP HR Leader function requires the coordination of HR projects implementation like, Payroll, Training, Organization.Achievements- Participated in a Company’s restructure in 2004.- Coordinated 2002 and 2003 Performance Evaluation process for 1,500 employees in the country during a 3-weeks period.- SAP Projects: Organizational Charts automatically generated from SAP information. Profiles administration (Position and Person) and Intranet implementation. Show less

The responsibility involved project coordination in Latin America Region and U.S.A. centered around document management and workflow implementations to follow regional standards. The technological and administrative support was provided as well as project leadership in conjunction with local system areas or vendors in different countries.Achievements- Reduced response time for checks investigation for customer service from 10 to just 2 days (Colombia) - Improved the efficiency… Show more The responsibility involved project coordination in Latin America Region and U.S.A. centered around document management and workflow implementations to follow regional standards. The technological and administrative support was provided as well as project leadership in conjunction with local system areas or vendors in different countries.Achievements- Reduced response time for checks investigation for customer service from 10 to just 2 days (Colombia) - Improved the efficiency to access 120.000 customers files, implementing a digital archival system in (Venezuela)- Coordinated the successful implementation of a digital archival system in Argentina.- Reduced manual processes and eliminated a microfilm system by implementing a system in Puerto Rico.- Provided support to a project in Tampa, Florida, U.S.A. related to an account opening system.- Migrated with success the Panama system in one weekend to a newer version that improved the system performance. Show less

The position responsibility included the coordination of business partners in Mexico and Latin America, assisting them administratively and technically to accomplish sales quotas in technology products through solutions that offered paper reduction and process automation.Achievements- Was recognized as System Engineer of 1997 among 20 candidates from Canada, U.S.A. and Latin America because of proactive attitude, cooperation and professionalism during 1997 sales through business… Show more The position responsibility included the coordination of business partners in Mexico and Latin America, assisting them administratively and technically to accomplish sales quotas in technology products through solutions that offered paper reduction and process automation.Achievements- Was recognized as System Engineer of 1997 among 20 candidates from Canada, U.S.A. and Latin America because of proactive attitude, cooperation and professionalism during 1997 sales through business partners.- Improved internal processes in Bancomer in credit area by coordinating the implementation of a system that automated certain processes in that area.- Implemented a scanning system in the CNBV through a business partner that helped in cost reductions. Show less

Systems coordination represented the maintenance and support to technology resources to ensure the continuity of the business and I was named as administrator and responsible for existing systems in Wang de Mexico.Achievements- Recognized as distinguished employee of 1995 because of the good service quality to employees during the systems responsibility.- Kept operating systems at 100% during my responsibility as administrator during 1½ year.- Participated during 6 months… Show more Systems coordination represented the maintenance and support to technology resources to ensure the continuity of the business and I was named as administrator and responsible for existing systems in Wang de Mexico.Achievements- Recognized as distinguished employee of 1995 because of the good service quality to employees during the systems responsibility.- Kept operating systems at 100% during my responsibility as administrator during 1½ year.- Participated during 6 months in an organizational change to create a systems area that was supported with training and direct support to employees.Service EngineerInvestigation and software development was required for this position in the area of Professional Services as well as Novell Network, Microsoft, Unix knowledge and development software. Show less

The functions in this position required support to systems users with installation, support and maintenance. It also required the creation of new projects opportunities taking advantage of technology.Achievements- Participated in the creation of a systems area in Walmart when the company was recently established in Mexico.- Implemented a network system that improved the business operation sharing resources that were independently used before.- Implemented an Executive… Show more The functions in this position required support to systems users with installation, support and maintenance. It also required the creation of new projects opportunities taking advantage of technology.Achievements- Participated in the creation of a systems area in Walmart when the company was recently established in Mexico.- Implemented a network system that improved the business operation sharing resources that were independently used before.- Implemented an Executive Information System that presented monthly results of Aurrera stores.- Provided quality service to employees during my support to existing systems in CIFRA. Show less