Alberto M. Angulo
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Alberto M. Angulo Email & Phone Number

Manager of Customer Support at Group Elite
Location: Montreal, Quebec, Canada 16 work roles 3 schools
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Current company
Role
Manager of Customer Support
Location
Montreal, Quebec, Canada
Company size

Who is Alberto M. Angulo? Overview

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Quick answer

Alberto M. Angulo is listed as Manager of Customer Support at Group Elite, a with 64 employees, based in Montreal, Quebec, Canada. AeroLeads shows a matched LinkedIn profile for Alberto M. Angulo.

Alberto M. Angulo previously worked as Customer Support Team Lead at Group Elite and Professional Services Engineer at Group Elite. Alberto M. Angulo holds Computer Networks Specialist, Computer Systems Networking And Telecommunications from Universidad Del Norte.

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Group Elite

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Profile bio

About Alberto M. Angulo

Bilingual electronics engineer, computer networking specialist with experience configuring software, computers and network elements on-site and/or remotely. Aptitude and practice in teaching and training. Towards computer skills. Teambuilding, teamwork and leading groups talent. Ability to assess situations, propose solutions and take preventive and/or corrective actions; Proper time management, committed willingness and learning skills. I invest my time developing myself as a solution engineer while I look forward to become a technical PM. Teaching part time to transmit experience to new generations.

Listed skills include Leadership, Windows Server, Oratoria, Windows 8, and 39 others.

Current workplace

Alberto M. Angulo's current company

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Group Elite
Group Elite
Manager of Customer Support
Montreal, QC, CA
Website
Employees
64
AeroLeads page
16 roles

Alberto M. Angulo work experience

A career timeline built from the work history available for this profile.

Manager Of Customer Support

Montreal, Qc, Ca

Manager Of Customer Support

Current

Montreal, Quebec, Canada

Jan 2021 - Present

Customer Support Team Lead

Montreal, Quebec, Canada

Nov 2019 - Jan 2021

Professional Services Engineer

Montreal, Quebec, Canada

Implement call recording and contact center managing technologies on/off-premises. Identify gaps preventing the platform delivery and facilitate its resolution. Support integration with the customer's environment. Provide initial knowledge transfer.

Apr 2019 - Oct 2019

Nim/Engage Senior Pse En Nice Systems

Colombia

Dedicated Engineer for principal projects/customers.Be the primary contact between the company and the customer's technical team.Support and knowledge transfer to other engineers.Strategic planning of readiness actions before system's installation. Installation and maintenance of software for NICE and its business partners.Issue resolution for Windows Server, networks and telecommunications systems.Ensure the correct technical implementation of the project.Daily report of activities and possible drawbacks that may delay project times.

Oct 2017 - Dec 2018

Nim/Engage Professional Services Engineer

Colombia

Strategic planning of readiness actions before system's installation. Installation and maintenance of software for NICE and its business partners. Resolution of problems of networks and telecommunications systems.Ensure the correct technical implementation of the project.Daily report of activities and possible drawbacks that may delay project timesBe the primary contact between the company and the customer's technical team

Jul 2015 - Oct 2017

Language Trainer

Valledupar, Cesar

* Design curricula and prepare teaching materials.* Teach students using systematic planning of theory classes, hands-on demonstrations, group discussions, workshops and seminars.* Participate in technical committees of curriculum design, budget, entry requirements and certification.* Prepare, apply, and grade tests and exams to assess student progress.* Provide guidance to students on career or career alternatives.* Planning, preparation and development of guides for classes and WebCT.* Administration, Supervision and Student Guide through WebCT.* Planning, preparation of classes. Accompaniment, Follow-up and* Evaluation and Reporting of students during their cognitive process.* Leadership of students to exploit their potential.

May 2015 - Jun 2015

Developer Of Engineering Solutions

K.S. Engineering

Santa Marta, Colombia

 Consulting and researching specific solutions adapted to the needs of the client. Design of integrated solutions (security, architecture and network technology). Coordination and supervision of project design.

Jan 2013 - Jun 2015

Networking Specialist - Consultant

Voltronic Jn Engineering

Santa Marta, Colombia

 Structured cabling design and audit. Coordination and execution of design and tasks. Support to the customer IT network. Training in the use of various office tools, programming, design, information technology, equipment and network security. Assistance and monitoring of structured projects, electrical wiring and support systems, network and software.

Jan 2012 - Jun 2015

Network And Computer Equipment Maintenance Trainer

Magdalena Area, Colombia

* Design curricula and prepare teaching materials.* Teach students using systematic planning of theory classes, hands-on demonstrations, group discussions, workshops and seminars.* Participate in technical committees of curriculum design, budget, entry requirements and certification.* Prepare, apply, and grade tests and exams to assess student progress.* Provide guidance to students on career or career alternatives.* Planning, preparation and development of guides for classes and WebCT.* Administration, Supervision and Student Guide through WebCT.* Planning, preparation of classes. Accompaniment, Follow-up and* Evaluation and Reporting of students during their cognitive process.* Leadership of students to exploit their potential.

Aug 2014 - Nov 2014

Computer Equipment Repairment/Configuring Technician/Consultant

Santa Marta, Colombia

 Assembly and configuration of computer equipment, switches, access points, routers and computer networks, including structured and wired cabling. Technical Support Software and Hardware for general and specialized use. Training in installed systems and tools. Proxy configuration for the management of the Internet network. E-mail servers to handle internal mail through Microsoft Outlook. Consulting and researching in specific solutions adapted to the needs of the client. Design of integrated solutions (security, architecture and network technology). Coordination and supervision of project design.

Jul 2009 - Dec 2011

Professor Of The Faculty Of Engineering

Santa Marta, Colombia

 Planning Lectures. Monitoring and Evaluation of students. Accompaniment and guidance of students during their cognitive process. Attendance monitoring report and evaluations. Lead students to exploit their potential.

Jan 2009 - Jun 2009

Communications And Security Specialist

Accesar Ltda

Barranquilla, Colombia

 Consulting and researching specific solutions adapted to the needs of the client. Design of integrated solutions (security, architecture and network technology). Coordination and supervision of project design.

Apr 2008 - Nov 2008

Project Engineer

Barranquilla, Colombia

 Structured cabling design and audit. Coordination and execution of design and tasks. Support to the customer IT network. Training in the use of various office tools, programming, design, information technology, equipment and network security. Assistance and monitoring of structured projects, electrical wiring and support systems, network and software.

Oct 2006 - Mar 2008

Computer Equipment Repairment/Configuring Technician

Barranquilla, Colombia

 Assembly and configuration of computer equipment, switches, access points, routers and computer networks, including structured and wired cabling. Technical Support Software and Hardware for general and specialized use. Training in installed systems and tools. Proxy configuration for the management of the Internet network. E-mail servers to handle internal mail through Microsoft Outlook.

Jan 1996 - Dec 2007

Project Engineer

Compuelectricos Del Caribve E.U.

Barranquilla, Colombia

 Structured cabling design and audit. Coordination and execution of design and tasks. Support to the customer IT network. Training in the use of various office tools, programming, design, information technology, equipment and network security. Assistance and monitoring of structured projects, electrical wiring and support systems, network and software.

Jul 2004 - Aug 2006
3 education records

Alberto M. Angulo education

Electronic Engineer'S Degree, Telecommunications

Activities and Societies: Robotics Group Ad Honorem Monitor at Analog Electronics and its lab Miembro del Grupo de Robotica

Academic Bachelor, Mathematics And Computer Science

Liceo De Cervantes School

Activities and Societies: Young people for peace Youth Pastoral Missionary Group Chorus Advanced Computing Test Group Member.

FAQ

Frequently asked questions about Alberto M. Angulo

Quick answers generated from the profile data available on this page.

What company does Alberto M. Angulo work for?

Alberto M. Angulo works for Group Elite.

What is Alberto M. Angulo's role at Group Elite?

Alberto M. Angulo is listed as Manager of Customer Support at Group Elite.

Where is Alberto M. Angulo based?

Alberto M. Angulo is based in Montreal, Quebec, Canada while working with Group Elite.

What companies has Alberto M. Angulo worked for?

Alberto M. Angulo has worked for Group Elite, Nice Ltd, National Learning Service (Servicio Nacional De Aprendizaje), K.S. Engineering, and Voltronic Jn Engineering.

How can I contact Alberto M. Angulo?

You can use AeroLeads to view verified contact signals for Alberto M. Angulo at Group Elite, including work email, phone, and LinkedIn data when available.

What schools did Alberto M. Angulo attend?

Alberto M. Angulo holds Computer Networks Specialist, Computer Systems Networking And Telecommunications from Universidad Del Norte.

What skills is Alberto M. Angulo known for?

Alberto M. Angulo is listed with skills including Leadership, Windows Server, Oratoria, Windows 8, Public Speaking, Windows Communication Foundation, Estrategia Empresarial, and Efficient Problem Solving.

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