Alberto S. Email & Phone Number

Málaga, Al, Es

Malaga, Andalucia, España

Training• Train customers in the pre installation process.• Get trained in the Airzone products with any changes and updates required.• Collaborate with Sales Engineers to train customers in products, solutions, tools andapplications.• Coordinate with sales managers and sales engineers’ trainings for customers.• Prepare supporting documentation and presentations for customer training.• Collaborate with the training department in the creation of content on the Airzone trainingplatform.Tech support• Work in conjunction with the tech support department to suggest solutions to problems.• Input required information such as tasks and actions in CRM.• Collaborate with the colleagues in Spain attending the phone when it is necessary: Holidays,sick leave, work overload.• Collaborate with department colleagues in resolving doubts, incidents and other questionsfrom customers who arrive via email or contact forms.• Know the administrative processes of the department (guarantee, returns, etc) and help whennecessary in these tasks.Commissioning & Troubleshooting• Visit sites that are having product problems to troubleshoot.• Keep log of projects regarding installation date and process.• Commissioning and troubleshooting of the product and systems.Quality• Report malfunctions or errors to the appropriate departments at Airzone.• Collaborate in finding solutions to product or installation problems.Airzone Technical Services (ATS)• Search for ATS together with sales managers. Explain the operation of collaborationagreements and contract signing.• Training of ATS so that they can carry out start-ups and resolve incidents on their own.• Organization of the work of the STA, control of the quality of the service, billing and payment.• Join the ATS when necessary to complete their training process or support their work on thejob-site.

Cork, Ireland

Responsibilities:• Support to other departments from AppleCare answering questions about AppleCare Plus and other types of support contracts for Apple products.• Processing of Applecare Plus sales and contract maintenance requests using CRM tools. Contract maintenance includes product purchase date updates, contract ownership or coverage transfer, and Applecare contract reimbursement requests.• Refer and escalate both written and voice requests to reinstate Applecare kits and business administration issues.• Processing customer contract maintenance requests received by email from regions around the world.• Collaboration with agents in Apple contact centers around the world (Apple Premium Resellers) to solve complex contract problems via phone and chat using SAP and other internal Apple tools.• Document and log support exceptions and troubleshoot on a case-by-case basis using CRM tools.• Communicate with customers by phone and email to investigate and assist with issues related to Applecare contracts.• Provide support for Apple contracts, including APP, AC +, ASL, APSS, and other enterprise-level contracts.• Work with resellers and service providers to ensure full resolution for our clients.• Responsible for monitoring the CRM worklist on a daily basis.• Maintain Apple's minimum quality requirements established.• Report system problems that could affect customer satisfaction or department productivity.- Responsible for retaining and regaining customers and restoring their faith in Apple.- Sale of accident insurance Applecare following the guidelines of the insurer AIG and explaining its coverage.More than 92% customer satisfaction year after year.

Belfast

Rumba:Terminal Emulation and Cobol Software Developer Tools . Market Spain-Portugal-LATAMRole:I was responsible for ensuring that the relationship with new and existing customers in the Latam and Iberia territory was measured, managed and developed positively over time.Generating a high volume of transactions using tools such as outbound calling, email, and other lead generating methods to prospect, qualify, position, demonstrate, and close software license and maintenance opportunities. I was also supporting marketing initiatives through the execution of telemarketing programs as well as tracking and maintaining leads and opportunity data by means of Micro Focus' CRM systems Pivotal and Shortel(VOIP).Achievements:Continuously increased quota every quarter, winning new license sales revenue from existing and new customers, maintaining and building customer reference accounts and gaining new partner network.Increased popularity of the brand in Latam and Iberia by establishing and implementing a successful development plan for the territory along with marketing campaigns. Translated documentation and webinars in Spanish, 125 calls a week and emailing to generate interest.Increased business pipeline on a weekly basis in line with corporate standards, leading marketing and sales support plans and engaging internal and partner resources to conduct successful campaigns, identifying and generating leads.Key responsabilites:Identify and qualify prospects through proactive outbound calling, establishing a line of communication with key contacts while creating an interest in the Micro Focus solution portfolio; Regularly log all activities into CRM and report results; Interface with customer prospects. Provide product information and appropriate follow-up; Generate quotes and proposals that address customer needs; Create demand for products and services through focused call campaigns; Monitor leads from multiple online sources.

Belfast

Excellent customer service skills and sales ability to ensure that customers are highly satisfied as a result of resolving queries or concerns for first time callers, and recognising cross-sell or up-sell opportunities that would benefit the customer. Experience in maintaining databases in CRM systems (Siebel) with attention to detail. Nissan Cars CampaignAchievementsLearnt excellent telephone manner including competent questioning skills.KPI (Key Performance Indicator) 81 % achieved.

Malaga, Andalucia, Spain

• Responsible for quality control, ensuring production standards are achieved • Following company guidelines and policies exceeding limitations. • Introducing Quality results data in CRM-(SAP) • Constant negotiator with management to achieve quality standards.

Malaga

Anovo Technical Service. Fault finding, troubleshooting, diagnose and repair of component level printed circuit boards for mobile handsets.

Introducción A Las Finanzas, Business Administration And Management, General, Notable

Formación Profesional De Grado Superior, Tecnico En Electronica, Notable