Alberto Mata Sánchez Email and Phone Number
Passionate of well executed and personalized service, focusing on delivering memorable experiences that are reflected in great customer feedback and in revenue.Having worked in the luxury and guest oriented industry for over thirteen years. My main focus is on hospitality, wellnes and retail areas in which I have developed operative, administrative, detail focused skills and abilities in order to deliver high end standards and luxury service.
Seguros Monterrey New York Life
View- Website:
- mnyl.com.mx
- Employees:
- 10109
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Asesor PatrimonialSeguros Monterrey New York LifeMexico City, Mexico
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Spa ManagerAndaz Mexico City Condesa May 2023 - PresentCiudad De México, México -
Spa DirectorThe Ritz-Carlton Mexico City Sep 2021 - Dec 2022Mexico City, Mexico• Member of the Leadership Team since the preopening of the hotel• 97% associate-satisfaction rate in the first year• Developed and enforced training protocols and procedures based on Forbes and The Ritz-Carlton Brand Standards• Budget and forecast development and analysis to achieve accurate revenue and sales growth during the first year -
Away Spa ManagerW Hotels Jan 2020 - Sep 2021Mexico City• Lead the renovation of all treatment rooms and obtained sponsorship for full spa renovation • Creation of virtual temazcal ritual and experiences during pandemic• Luxury Consortias virtual and on-site packagesActing Quality Manager. W Mexico City Nov 2020 – June 2021• Created a hotel-wide strategy to increase guest satisfaction metrics/metrics regarding room cleanliness, guest satisfaction and staff service. 15% average increase in each metric.• Got involved in the operation of all guest service departments to improve their guest-delivery service -
Director Of OperationsHauspa Apr 2019 - Jan 2020Ciudad De México• Standardization of service protocols and guest-oriented trainings, achieving 40% client’s loyalty• Reported 35% YoY sales increase (2019 vs 2018)• Responsible for the activation of the project “No Brand Massage Service” in residences, Airbnb and boutique hotels -
Spa ManagerGrand Miramar Puerto Vallarta Nov 2017 - Apr 2019Conchas Chinas, Jalisco, Mexico• Spa-opening Leader, Supervisor of spa construction and design, staff training as well as spa menu development• Development of end-to-end marketing strategies, which translate into 36% guest-capture increase• Reported 45% sales and 32% average ticket increase, despite lower-than-expected occupancy growth (8%)
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Sense Spa ManagerRosewood Puebla Feb 2017 - Aug 2017Puebla• Member of the Leadership Team since the preopening of the hotel• Development and implementation of Standard Operation Procedures • Developed spa treatments and a new guest experience journey• 12% guest capture rate in the first months
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Away Spa ManagerW Mexico City Feb 2014 - Feb 2017Ciudad De México Y Alrededores, México• Winner of the “Best Spa in Mexico City Hotel Business” Award from Hotel Awards 2017 • 23% sales enhance in 2016 vs 2015, and 16% 2015 vs 2014• 20% average year operational cost saving• Development and follow up of spa renovation project (2016) -
Spa Concierge/Agente De VentasHela Spa México Feb 2012 - Aug 2013Ciudad De México Y Alrededores, México• In charge spa front desk since the preopening and the creation of standards • Coworkers trainer -
Practicante, Sense A Rosewood SpaRosewood Hotels & Resorts Jan 2011 - Aug 2011Riviera Maya, México
Alberto Mata Sánchez Skills
Alberto Mata Sánchez Education Details
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Colegio Mexicano De Terapeutas Profesionales En Masaje Y Enfermeria Holistica A.C.Terapeuta
Frequently Asked Questions about Alberto Mata Sánchez
What company does Alberto Mata Sánchez work for?
Alberto Mata Sánchez works for Seguros Monterrey New York Life
What is Alberto Mata Sánchez's role at the current company?
Alberto Mata Sánchez's current role is Asesor patrimonial.
What schools did Alberto Mata Sánchez attend?
Alberto Mata Sánchez attended Universidad Del Valle De México, Colegio Mexicano De Terapeutas Profesionales En Masaje Y Enfermeria Holistica A.c..
What skills is Alberto Mata Sánchez known for?
Alberto Mata Sánchez has skills like Resorts, Pre Opening, Hospitality Industry, Hospitality Management, Hotels, Hotel Management, Micros, Front Office, Hospitality, Revenue Analysis, Rooms Division, Therapeutic Massage.
Who are Alberto Mata Sánchez's colleagues?
Alberto Mata Sánchez's colleagues are Lizeth Araujo, Luis Ernesto Gaona Zamora, Irving Valverde, Irma Treviño, Carlos Morales, Magdalena Guerra, David Pimentel.
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Luis alberto Mata sanchez
San Francisco Coacalco, Mex
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