Alberto Mercado Email & Phone Number

Granger, IN, US

Los Altos, US

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Elkhart, IN, US

• Transformed the company’s digital payments landscape by deploying Azure Cloud Computing, increasing digital engagement by 200% in six months, supporting 2,750+ agencies and 45 stores.
• Modernized BSS/OSS platforms, enhancing customer experience and operational efficiency (POS, Money Transfer, KYC, FCC, etc).
• Improved cross-border operations by implementing Salesforce, MS Fabric, Conga, Concur, Dynatrace, and Firebase, streamlining processes and boosting performance.
• Managed data integration between Salesforce and the core Transactional System using APIs, achieving real-time synchronization and accuracy.
• Accelerated financial close by 30% through automation, reducing cycle time and enhancing financial reporting.
• Increased cross-border payment transactions by 200% through a mobile remittance app, growing annual transactions from 12K to 35K.

Monterrey, Nuevo Leon, MX

• Drove substantial growth and operational success for top global clients (GE Capital, GE Global Functions, GE Finance, PNC Transfer Services, FourQ Systems, etc.) by leading cross-functional teams in the successful.
• Delivered key projects on time and within budget by employing Agile methodologies to manage the phased implementation of Oracle EPM, Concur, Workday, Dynatrace, and ServiceNow, enhancing efficiency and meeting client.
• Led the implementation of multiple RPA projects utilizing tools such as UIPath and Automation Anywhere, driving process automation and operational efficiency
• Mitigated project risks and ensured smooth integration by conducting comprehensive pre-implementation assessments and ongoing system monitoring, leading to successful project outcomes and minimized disruptions.
• Optimized pre-sales processes by coordinating responses to RFIs and RFPs from new and existing clients, providing expert guidance to technical teams to ensure proposed solutions met requirements and maximized business.
• Enhanced strategic client relationships by proactively identifying and seizing IT and digital project opportunities, resulting in optimized operational efficiency and consistently exceeding client expectations.

London, GB

• Led strategic IT Risk & Compliance Portfolio of 8 global programs and ~90 cross-functional projects, managing a ~$100 million USD annual budget and 180 resources.
• Ensured successful implementation of critical global initiatives across the LAM region, enhancing finance, risk, and compliance functions.
• Founded and chaired the Risk Transformation Forum (RTF), aligning Risk & Compliance functions with global standards, which resulted in a 40% reduction in planning time and improved operational efficiency.
• Implemented the Business Transformation Framework, establishing robust governance structures and ensuring alignment with organizational objectives, driving significant improvements in project execution and change.
• Enhanced project delivery and adaptability by applying Agile practices to diverse SDLC projects, leading to improved responsiveness to changing requirements and more efficient project outcomes.
• Awarded Business Transformation Champion for exceptional leadership and impactful contributions to driving organizational change and improving business processes.

Ciudad De México, MX

Managed the integration of functional and CX requirements to the new multivendor platform (NICE), including Fujitsu, Diebold, and NCR devices. Drove the deployment roadmap (over 6,500 devices: ATMs, Kiosks, Cash Receivers, etc), working closely to the different banking business and functional areas. Accountable to provide project status to the PMO and.

México, D.F., MX

Led the IT workstreams to migrate the core systems to the new Amadeus Platform (Reservations, Inventory, Customer Management and Flight Management), aligned to the master plan and using PMI principles; reporting to the PMO in Mexico and France. Coordinate the implementation of all the support applications and interfaces, like Order to Cash (O2C) and ACARS..

Managed the successful delivery of the services agreed with the corporate customers, including L1&L2 support, ITSM model-based; monitors progress against expected delivery vs KPIs and develops dashboards to communicate project health. Responsible for consultancy and implementation of new process/technologies; ERP implementation for small to medium-sized.

Ciudad De México, MX

Accountable for the delivery of new and updated IT solutions for the bank, including testing, implementing and supporting the IT infrastructure at Branches, Customs Offices, and Clients (nationwide). responsible for the help desk (L1); technical assistance (L2&L3); systems implementation, QA&Testing, and access management. Managed the Electronic Banking IT.

Bachelor'S Degree, Informatica

Diplomaed, Relational Database Design