Alberto Roldan Email & Phone Number

New York City Metropolitan Area

New York, New York, United States

• Oversee intergovernmental affairs for all 84 Manhattan developments with over 50 thousand units and 100 thousand residents;•Present to City & State elected officials on the Rental Assistance Demonstration program;Develop and maintain external relationships with elected officials, government agencies, community stakeholders, and members of the public;• Successfully organized the reallocation of over $55 million capital dollars earmarked by local City & State officials;• Manage an average constituent caseload of 130 new cases monthly on issues related to repairs, rent, transfers and general inquiries;• Assist agency in reaching its legislative agenda through key partnerships with elected officials;

New York, New York, United States

New York, New York, United States

• Established and maintained external relationships with elected officials, government agencies, industry and community stakeholders, and members of the public;• Accurately and concisely represented the work and policies of the agency in an engaging manner;• Supervised a team of four external affairs associates and their daily constituent casework, presentations and elected correspondence;• Assisted agency in reaching its legislative agenda through key partnerships with elected officials and CBOs;• Developed the planning and execution of the Indigenous Language Project which will provide the Worker Bill of Rights information in four indigenous languages creating access for the indigenous worker community;

New York, New York

• Lead in public education events designed to provide businesses and workers with informational material about the Office of Labor Policy & Standards’ (OLPS) role in empowering vulnerable New York City worker communities and various municipal labor and employment laws.• Overseen a 20% increase in in-depth education and workshops while also witnessing a 19% increase in immigrant worker outreach. • Facilitate relationship building with community group leaders at OLPS outreach events, including business walks, community board meetings, precinct meetings, and other public events which led to the creation of a co-enforcement model for laws OLPS is charged with enforcing• Collaborate with the Director of Stakeholder Engagement in the planning of the State of Workers’ Rights hearing which highlighted opportunities for greater worker protections from present gaps from Federal laws. • Coordinate the outreach plans for the Freelance Isn’t Free Act, Commuter Benefits, and Fair Work Week Laws which resulted in 238 events in the form of direct employer, employee and general public outreach. • Successfully launch the Freelance Isn’t Free Court Navigation Program which resulted in $254,000 in recovered wages in 2017, its inaugural year, and has since amassed over $1,150,000 in recovered wages.• Assist in establishing NYC’s Paid Care Division and subsequent five paid care worker convenings where workers received negotiation and safety trainings throughout the five boroughs. • In its inaugural year, the Paid Care Division conducted 440 intakes, many of which were referred to the appropriate government agencies for assistance, while also publishing Lifting up Paid Care Work: Year ONE of New York City’s Paid Care Division.• Host Immigrant Worker Convenings throughout the five boroughs that resulted in complaints, referrals and requests for deeper collaboration with various immigrant worker organizations.

• Documented complaints, including initial information gathering; the majority of which were resolved via an onsite or in office employer training. • Reviewed documentation to verify compliance with the Commuter Benefits Law along with policy and procedures of the Commuter Benefits Division• Conducted trainings and outreach with community organizations and employers on the Commuter Benefits Law • Convinced White Castle to offer Commuter Benefits to its employees nation-wide which expanded access to 10,000 workers; a monthly pretax savings of up to $265

New York, Ny

• Plan, prepare, and revise work schedules, according to budgets and workloads.• Observe and evaluate workers' performance.• Issue instructions and assign duties to employees.• Communicate with other departments and management to resolve problems and improve efficiency.• Contact buying office regarding items that are of interest to members • Assist employees in resolving problems and completing tasks.• Resolve customer complaints and answer questions regarding policies and procedures.• Make recommendations to management concerning membership renewal and upgrade percentages• Assisted in having Google Shopping Express become 10% of our weekly sales with room for growth• Repair register and other IT related equipment, including updates as necessary.

Master'S Degree, Urban Studies/Affairs

Activities and Societies: Iota Phi Theta Fraternity Inc.

Bachelor Of Arts, Public Policy & Law

Activities and Societies: Youngest member of the Elms Society