- Business English teacher in FUNDAE courses. - School support classes for Secondary and High School.- English Lunch: language learning activity where children engage in conversation and activities during their lunch break. - Exam preparation.

Business English teacher in FUNDAE courses for management personnel of the Port Authority of Bilbao.

- School support: providing English classes for primary and secondary education (ESO).- Exam preparation - Cambridge exams for adults from level B1 to C1.- English Lunch: learning activity where children engage in conversation and activities related to English language and culture during their lunch break. It's a way to integrate language learning into everyday activities and create an immersive environment for practicing English in a relaxed setting.- English classes for adults: Specialization for professionals, conversation (Speaking), and classes for travelers.

Tutor-trainer for ASTEX Empresas leading language training.Objective-Based Learning. Online and F2F English classes.FUNDAE Courses.Business English

Supervise and coordinate the daily activities of the boat.Monitor hotel-boat staff and establish their responsibilities.Interact with guests to hear their opinions and be able to offer superior service.Provide the best customer service and meet guest needs by improving their overall experience.Ensure safety on board and organize safety drills.Plan route with boat captain and inform guests and crewResponsible for all operations on the dive deck including dive site selection, schedule, briefings, dive execution, safety and, gear management. Direct supervisor for dive staff and indirect supervisor (in consultation with Captain) for tender drivers and deck support. Ensures staff are ready, willing and able to perform their jobs through good management techniques and practices. This applies to both direct and indirect reports. Maintain accurate records for accounting and dive recording.

The Cruise Director ensures staff are ready, willing and able to perform their jobs through good management techniques and practices. This applies to both direct and indirect reports. In addition, the Cruise Director must maintain accurate records for accounting and dive recording. Directly supervises the office staff and uses the Administrator as required to support ground operations.Responsible for all operations on the dive deck including dive site selection, schedule, briefings, dive execution, safety and, gear management. Direct supervisor for all galley roles. Ensures meals are of high quality, served on time and in budget and that all health and safety standards are met. Direct supervisor for housekeeping roles. Ensures all guest rooms and all common areas are clean and presentable at all times. Direct supervisor for guest services roles including gift shop, evening host/hostess. Works with Driver to ensure guest pick up and drop off occurs consistently and in a timely manner.

Supervise hotel activities:- Coordinate and monitor the different departments.- Communicate and deal with clients and employees using clear, professional and respectful language at all times, ensuring the proper functioning of the hotel.- Create, evaluate and implement policies and guidelines for the activities of the different departments and the establishment.- Inspect rooms sporadically to verify that hotel service standards are being met.Interact with guests:- Personally welcome guests.- Listen to the opinions of the guests to ensure their satisfaction with the services provided.- Answer questions regarding hotel policies and services; in addition, to take care of the complaints or claims of the clients to be able to offer a superior service, in order to become the best hotel establishment.- Anticipate and take care of customer needs.- Make sure that the information provided to the client is up to date and accurate.Supervise hotel staff:- Manage and coordinate the responsibilities and tasks of the staff.- Establish the schedules and rotations of the hotel staff.- Hire and train new staff members.- Encourage teamwork to ensure the best quality of service and satisfy customer needs.- Supervise and monitor the performance of staff to ensure their efficiency.Carry out administrative activities:- Manage and coordinate accounting, budgets.- Monitor and control hotel income and expenses.- Create a network of providers and establish a good relationship.- Generate and maintain the client portfolio.- Oversee the maintenance of equipment and furniture, order supplies, deal with contractors and suppliers, and ensure efficient security.- Guarantee compliance with health regulations, occupational safety, licenses and other legal regulations and guidelines:- Monitor staff to ensure compliance with hotel policies and procedures.

Dive guide and Instructor for cruises around Rajah Ampat, Sulawesi, Komodo and Nusa Tenggara.

Cruise Director, dive guide and Instructor...

Cruise Director, dive guide and Instructor...

Reporting department for Centre de Telecomunicacions i Tecnologies de la Informació de la Generalitat de Catalunya (CTTI).

Helpdesk general duties Incoming calls Register and management of ticketing.Incidences solution and further follow up. Solución y seguimiento de incidencias.Breakdowns follow up and proactive incidences. Detailed reports regarding incidences.

Order management (Quotes / OPG) with partners and wholesalers (Eclipse)Server setting up (Watson, Siebel) Large customer management (Large accounts) using electronic mail (Outlook) and other management systems. International internal meetings of ESG Europe by videoconference, this work was mainly undertaking in English.

Management of an overall payroll of more than 600 employees. Contracts, filling, Social Security tasks. Payroll, Sickness, holidays, severance payments, leave and different personnel duties and management. Recruitment, candidates screening and interviews.

Coordinator of a large account ( Auna/ONO)Managing a team of 15 telesales.General management regarding absenteeism, quality standard control of service, listening and quality standards, weekly reports, etc. PROMOFON, S.A.USpecialised company in Management services in telesales and call centres.

Customer Service Manager at Customer Service Centre, invoicing and payments. Technical Support to single customers and large accounts. Customer Service Expert to the rest of the team.