Responsible for aligning customer needs with the evolution of the platform from a single point of view (IT and Network), to ensure simplicity, compliance with good cybersecurity practices and scalability of the same, as well as guaranteeing integration and coexistence with the rest of the platforms of the Vodafone ecosystem.In charge of Customer Operations, to ensure and control customer operations at a cross level (IT and Network), with the best customer experience, including NOC management responsability and network incident as well as the management of individual customer complains

Responsible for Help Desk and Back Office team to ensure and provide to our Business Customers the best support contact experience. In charge of ensuring the E2E customer complaints, to reduce service impact time and provide alternatives conectivity to guarantee the service to the customer. Responsible to improve the TNPS and JNPS result in both Corporate and Pymes customers.

In charge of 21 EngineersResponsible for deploy all bussines as usual upgrades, desing New TV architectures to be able to provide the New features and services to our customer base and capacity expansión of production platform. In charge of ensuring the E2E TV service proovided and management of network incidents.

In charge of 10 Front Office Managers.Responsible for ensuring the service provided and the management of network incidents,making swift and bold decisions to minimize the impact to ours customers. Ensure proper coordination between resources in network operation center and Operations teams to ensure quick management of network incidents and reduce the impact to our customers. Responsible for proposing organizational and operational improvements to ensure quality of service and get to operational efficiency in all processes. Promote tactical and strategic improvements in the availability of the network to have the best service to our customers. Third level in incident management process.

In charge of 5 Front Office Managers.Responsible for ensuring the service provided and the management of network incidents,making swift and bold decisions to minimize the impact to customers. Ensure proper coordination between resources in network operation center to ensure quick management of network incidents and reduce the impact to our customers. Responsible for proposing organizational and operational improvements to ensure quality of service and get to operational efficiency in all processes. Define and implement incident escalation procedure and crisis management procedure. Responsible for establishing communication channels with business areas to ensure that service levels to customers are met and administrative processes are reduced. Promote tactical and strategic improvements in the availability of the network to have the best service to our customers. Coordinate the necessary support in the scheduled jobs requested by other providers (fiber / network) to minimize conflicts and impact to our customers. Third level in incident management process.

Responsible for managing efficiently and rapidly network operations which provide other partners such as Ericsson / Huawei / TiVo / Movistar. Define and specify procedures assurance network, aimed at provide the best service to our customers, guiding them to work as a single company. Preparation relationship models with different Managed Services to ensure compliance with internal processes. Ensure service levels (response times), to reduce the service impact to our customers. Controlling execution procedures Preventive and Corrective Maintenance remote network to avoid involvement in the service of customers. Ensure properly and correctly operation and maintenance activities on network as defined internally to provide the best service. Monitor network quality, perform constant monitoring and scaling all those deficiencies to improve service and provide the best service to our customers.

Responsible for defining and coordinating the strategies of the different areas of NOC, to get appropriate follow up and fix incidents network as soon as possible. Perform scaling of level 2 network incidents within the area of technology, to the business areas or another operators. Lead and control track all incidents in progress, ensuring the involvement of internal resources (areas of Technology) and external (network providers, technological support, third party operators, etc.) in order to get to operational excellence. Control the execution of scheduled jobs to reduce service impact on customers. Prepare technical reports of incidents, including the different proposals for improvements identified and ensure closure / execution to avoid further impacts on customer service. Identify and promote opportunities for improvement in incident management process, involving the rest of Technology departments to be the best network and thus provide the best service to our customers.

In charge of 30 Front Office TechnicianResponsible for management FO technician in order to obtain excellent operational improvements. Attend management meetings related to Front Office activities, Incident Meeting and Post Mortem meeting. Provide the NOC Manager with reports of Front Office performance. On-call duty as second level on matrix scalation for incident management. Human resource management

In charge of 15 Front Office TechniciansResponsible for management FO technician in order to obtain excellent operational improvements. Attend management meetings related to Front Office activities, Incident Meeting and Post Mortem meeting. Provide NOC Manager with reports of Front Office performance. On-call duty as second level on the matrix scalation for incident management. Human resource management

Monitoring and assurance network, manage Schedule Jobs, assurance and resolving customer complaints

Monitoring and assurance network, manage Schedule Jobs, assurance and resolving customer complaints

Building project, purchasing and quality control of aerospace components to build satellites such as Hispasat, Hotbird etc…

Department of control and billing equipment and computer components.