Alberto Scaravilli Email & Phone Number

Munich, Bavaria, Germany

Greater Munich Metropolitan Area

Main point of contact for the BPO’s teams. Responsible for vendor’s KPIs, escalations, issues identification and training.- Managing BPO performance for key metrics: costs, SLAs, CSAT, quality.- Providing feedback to the vendor to improve performance and increase customer satisfaction.- Defining CX strategy for pre- after- sales, 1st and 2nd level as well.

Munich Area, Germany

Lead a customer support team of 6 people from five different nationalities operating at EMEA levelStreamline the workflow between the central and the outsourced support teamsResponsible for the accuracy of technical documentation across departments

Munich Area, Germany

Product consulting and technical customer support Italy and UKTraining of internal teams, partners and external first level customer supportMarket analysis and support in products and apps developmentCoordination of the team and processes for translation of technical documentation

Milan Area, Italy

Product specialist, technical support and training responsible for DACH and the NetherlandsAnalysis and redesigning of processes for customer service and technical supportProduct Manager patient monitor portfolio

Bolzano Area, Italy

Management of product validation, qualification and testing (IQ/OQ cert.)Coordination of training activities for the internal and external technical teamsResponsible for the project: "Lavanderie condominiali green" (apartment house laundry)

Bolzano Area, Italy

Responsible for communication between company and consumers, commercial partners and service centersSupport to the technical department for particularly demanding and extraordinary issues, interfacing with production department and product managers.Technical support and consulting service to customers (phone, e-mail, face-to-face)

Bolzano Area, Italy

Customer service: responsible for communication between company and consumers, commercial partners and service centersLogistics: control of storage processesReorganization of human resourcesOptimization of warehouse layout and processesB.U. Professional: responsible of the project “Lavanderie condominiali green” (apartment house laundry)

Bolzano Area, Italy

As President of S.C.U.B.- Strategic planning- Team coordination- Financial resources management- Public relations- Operative tasksAs Main Coordinator of "Bolzano Snowdays"- Strategic planning of the event- Main coordination of the leaders' team- Public relations- Directly leading all responsible students in the communication, sponsoring, accommodation.

Bolzano Area, Italy

Optimization, control and managing of the company’s logistics.Reorganization and optimization of the production process and of the bills of material.Managing and control of orders for construction sites and controlled atmosphere plants.

Ingegneria Logistica E Della Produzione

Ingegneria Logistica E Della Produzione