Alberto Teruzzi Email & Phone Number

Brisbane, Queensland, Australia

• Providing technical support to users, diagnosing and resolving software and hardware issues.• Troubleshooting network and internet connectivity problems.• Installing, configuring and maintaining hardware and software systems.• Developing and managing WordPress websites.• Collaborating with clients to understand their needs and provide customized solutions.• Keeping up-to-date with new technology trends and incorporating them into work.

Milan Area, Italy

Installed and supported an organization's computer systems, including local area networks (LANs), Designed, organized, modified, and supported the organization's computer systems. Upgraded and managed the software and hardware.• Handled any issues related to Local Area Networks (LAN),• Maintained the daily operation of an organization's computer networks• Set up accounts and workstations• Monitored performance and maintained systems according to requirements• Managed Active… Show more Installed and supported an organization's computer systems, including local area networks (LANs), Designed, organized, modified, and supported the organization's computer systems. Upgraded and managed the software and hardware.• Handled any issues related to Local Area Networks (LAN),• Maintained the daily operation of an organization's computer networks• Set up accounts and workstations• Monitored performance and maintained systems according to requirements• Managed Active Directory and Group Policy• Resolved malfunctions within a company's computer hardware and software and made required updates to all equipment and software for the safety of the company's network• Organized small projects (System's renewal and upgrading) Show less

Monza, Lombardy, Italy

Installed, configured, and maintained servers and networks. Oversaw system performance and troubleshooting issues. Created a backup andsafeguarded the data if there were any hindrances. Performed system upgrades following new releases.• Performed account setup• Sustained network integrity, server deployment, and security• Monitored and maintained network servers such as file servers, VPN gateways, and intrusion detection systems; and ensured high-levelsecurity and efficiency… Show more Installed, configured, and maintained servers and networks. Oversaw system performance and troubleshooting issues. Created a backup andsafeguarded the data if there were any hindrances. Performed system upgrades following new releases.• Performed account setup• Sustained network integrity, server deployment, and security• Monitored and maintained network servers such as file servers, VPN gateways, and intrusion detection systems; and ensured high-levelsecurity and efficiency resulting in 100% output• Managed information systems for small and medium-sized companies• Managed backup systems• Development of static and dynamic websites• Social Media Management Show less

Merate, Italy

Responsible for IT assistance. Mobile Hardware and Software support. Applied health and safety standards established by respective authoritiesMonitored customer service and made sure that customers are served well.• Managed employees and subordinates, working in a team or individually, to maximize their performance and contribution• Built a lasting and meaningful relationship with customers to ensure satisfaction and fidelity by providing accurate and friendly advice andsupport,… Show more Responsible for IT assistance. Mobile Hardware and Software support. Applied health and safety standards established by respective authoritiesMonitored customer service and made sure that customers are served well.• Managed employees and subordinates, working in a team or individually, to maximize their performance and contribution• Built a lasting and meaningful relationship with customers to ensure satisfaction and fidelity by providing accurate and friendly advice andsupport, by delivering quality products and services, and by supplying after-sales information and service• Increased possible sales volumes and avoided losses Show less

Arcore, Italy

Requested and maintained accurate task log. Maintained, supported, and repaired technical equipment. Installed and deployed new equipment. Solvedproblems that arose in planning, prioritizing, organizing, directing/facilitating action, and evaluating performance. Performed hardware/softwareupgrades and installations.• Provided Hardware Support• Provided Software Support• Roll Out, Hardware & Software Support (On-site)• Help Desk level 2 (Hospital "Humanitas")

Monza, Italy

Organized records of prepared reports and correspondence related to the performed work and progress records of tasks. Used appropriate questions andactive listening to identify customer expectations, desires, and requirements according to product and services. Resolved ICT-related incidents andservice requests from customers, clients, or colleagues including password reset and updating databases such as Microsoft Exchange email.• Communicated with end-users, instructed them on how… Show more Organized records of prepared reports and correspondence related to the performed work and progress records of tasks. Used appropriate questions andactive listening to identify customer expectations, desires, and requirements according to product and services. Resolved ICT-related incidents andservice requests from customers, clients, or colleagues including password reset and updating databases such as Microsoft Exchange email.• Communicated with end-users, instructed them on how to progress with tasks, use ICT support tools and methods to solve problems andidentify possible side effects and provide solutions• Responsible for IT assistance• Maintain an overview of all the incoming tasks to prioritize the tasks, plan their execution, and integrate new tasks as they present themselves.• Provided Hardware Support• Use specialized software to manage the company’s interactions with current and future customers• Provided Software Support• Network administrator Show less

Arcore, Italy

Organized records of prepared reports and correspondence related to the performed work and progress records of tasks. Used appropriate questions andactive listening to identify customer expectations, desires, and requirements according to product and services. Resolved ICT-related incidents andservice requests from customers, clients, or colleagues including password reset and updating databases such as Microsoft Exchange email.• Communicated with end-users, instructed them on how… Show more Organized records of prepared reports and correspondence related to the performed work and progress records of tasks. Used appropriate questions andactive listening to identify customer expectations, desires, and requirements according to product and services. Resolved ICT-related incidents andservice requests from customers, clients, or colleagues including password reset and updating databases such as Microsoft Exchange email.• Communicated with end-users, instructed them on how to progress with tasks, use ICT support tools and methods to solve problems andidentify possible side effects and provide solutions• Responsible for IT assistance• Maintain an overview of all the incoming tasks to prioritize the tasks, plan their execution, and integrate new tasks as they present themselves.• Provided Hardware Support• Use specialized software to manage the company’s interactions with current and future customers• Provided Software Support• Network administrator Show less

Advanced Diploma Of Leadership And Management

High School Diploma, It Consultant

- System Administrator - Basic of Java Developer - Networking

Operator Professional Electric