With more than 3 years, I bring extensive experience as a customer service. My expertise in providing effective and innovative educational content, recognized by both management and clients. Honored with the Employee of the Month award I constantly look forward to deliver exceptional results, solving clientes problems in the first contact, always understanding issues root to keep always improving the process, keeping the customer satisfaction, and as well, helping companies to get more projects and more profitability. Eager to apply and expand my skills in a collaborative environment that values teamwork, responsibility, analytical thinking, communication, problem-solving, diplomacy, and negotiation.CAREER HIGHLIGHTS 🏆 Employee of the Month: Awarded for creativity and charisma in conducting classes and addressing frequent client questions.📈 Positive Feedback: Commended by management for timely and efficient task execution, and consistently receiving positive evaluations, achieving a 70% resolution rate for client queries, reflected in monthly satisfaction surveys, demonstrating a high level of client satisfaction and service quality.🚀 Student Progress: Contributed to a significant improvement in students' progress by consistently offering conversation classes with engaging themes. This approach not only tripled their learning rate but also reduced course dropouts by 40%.🔧 Problem Solving: I got a promotion due exceptional results and took on additional responsibilities thanks to exceptional results in customer service, demonstrating ease in resolving issues.🌟 Complaint Reduction: Reduced client complaints in 60% by presenting innovative content through an interactive and intuitive methodology, effectively engaging clients.EXPERTISE - Problem-Solving Abilities- Communication- Time Management- Interpersonal Skills - Leadership- Product Knowledge- Analytical Skills- Professional Organization- Teamwork- CRM SystemLEARNING - Italian- Greek- Project Planning Models- SQL- SEO