• Responsible by transition of Real Estate Outsourcing from a big private bank; • Responsible transformation and transition of ENGIE outsourcing (Latam, Noram and India);• Responsible for on boarding of technologies in outsourcing operations on financial industry and Healthcare;• Responsible for estimating technology costs in outsourcing proposals;• Responsible for the financial monitoring of projects (EAC, ATD, ETC);• Responsible for managing the transformation and… Show more • Responsible by transition of Real Estate Outsourcing from a big private bank; • Responsible transformation and transition of ENGIE outsourcing (Latam, Noram and India);• Responsible for on boarding of technologies in outsourcing operations on financial industry and Healthcare;• Responsible for estimating technology costs in outsourcing proposals;• Responsible for the financial monitoring of projects (EAC, ATD, ETC);• Responsible for managing the transformation and project support team;• Responsible for team performance evaluation and Metrics;• Responsible for the creation and dissemination of sales and transformation indicators;• Participation in the design of new solutions for healthcare and Financial Industry;• Acting along with network, cloud computing, automation and innovation factories;• Lead of creation of the software factory focused on solutions under ServiceNow platform.• Responsible for the transition of BPO Santander Mortgage and Auto Loans Brazil and Argentina;• Expert in healthcare industry processes having participated in the design of digital transformation solutions for HapVida, Amil, and Fleury.• I participated in the structuring of the Vale Brumadinho project (Payment of disaster victims); Show less

* Solution Analysis Planning;* Gap Analysis;* Customer Workshop Training;* BMC Remedy ITSM Specialist; * Quality Assurance Projects;* BluePrint Methodology Specialist; * Rapid Results Methodology Specialist;* ITSM Best Practices Specialist; * Conduct Technical and Functional Workshops; * Conduct Technical Discussions;* Validate Operational Readiness;Services Pre-Sales* RFP & RFI Reviewing; * Product and Solution Assessment; * Support… Show more * Solution Analysis Planning;* Gap Analysis;* Customer Workshop Training;* BMC Remedy ITSM Specialist; * Quality Assurance Projects;* BluePrint Methodology Specialist; * Rapid Results Methodology Specialist;* ITSM Best Practices Specialist; * Conduct Technical and Functional Workshops; * Conduct Technical Discussions;* Validate Operational Readiness;Services Pre-Sales* RFP & RFI Reviewing; * Product and Solution Assessment; * Support in SOW Preparation; * Support in Proposal Preparation;* Support in Technical Aspects;* Support in Identifying Potential Prospects;• Support in Identifying new business opportunities on customers site;Project Management Team* Manage client relationships and expectations; * Scope and Time Reviewing; * Project Planning Development; * Work Break Down Structure Development; * Project Estimation Effort;* Risk Analysis;* Communication Plan Development; * Partner and 3rd Party Management; Show less

I was the responsible for the Support Coordinator from Technical Assistance System, providing: * Manage SLAs, OLAs UCs; * Providing reports, Metrics, KPIs; * Team Building; * Tranning; * 3rd.Party Manage; * Software Development;

I was hired by IBM as an IT Consultant(Contingent Worker) in order to provide the scope and feasibility from the transformation project of the corporate systems in Telemar (Oi). Afterwards my diagnosis the IBM closed a proposal to meet Telemar (Oi) and during the project I' ve worked as a coordinator being responsible for developing in the platform BMC Remedy ARS in which I’m specialist.

• I was responsible by development of the first customer service (SAC) from GlaxoWellcome. In the same year we started more structured project in order to create a new Call Center department; • I was lead from the project to integrate the Call Center Systems between two companies after merge; • I’ve created a software development methodology integrated with PMBOK Best Practices and internal requirements. The methodology was considered a benchmark by auditing staff and it was… Show more • I was responsible by development of the first customer service (SAC) from GlaxoWellcome. In the same year we started more structured project in order to create a new Call Center department; • I was lead from the project to integrate the Call Center Systems between two companies after merge; • I’ve created a software development methodology integrated with PMBOK Best Practices and internal requirements. The methodology was considered a benchmark by auditing staff and it was delivered to Latin America area;• I’ve created an application responsible for manage contracts between the application dept. and 3rd.Party; • I’ve created an application in order to support the MRP meetings; • I’ve created an application under workflow platform to support the travel process;• I’ve participated in the project to building Business Intelligence Application; Show less