Albert Praveen

Albert Praveen Email and Phone Number

Escalation Specialist @ Mudrex
san francisco, california, united states
Albert Praveen's Location
Bengaluru, Karnataka, India, India
About Albert Praveen

A customer-facing professional with over 8 years of experience in functional operations, customer experience, business development, and team management. I am vastly experienced in the ‘Customer Success’ spectrum of business operations, with a focus on customer loyalty and building long-term professional relationships. I define myself as a proactive manager with an entrepreneurial mindset, with progressive experience in industries like Food-Tech Startups, Consulting and Banking. Personally, I am passionate about Physical fitness. I have competed at the National levels in the ICN Bodybuilding competitions in Mumbai and Chennai; am a Level-4 Certified Personal Trainer; & Professionally Trained participated in MMA Tournaments between 2017- 2019.

Albert Praveen's Current Company Details
Mudrex

Mudrex

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Escalation Specialist
san francisco, california, united states
Website:
mudrex.com
Employees:
15
Albert Praveen Work Experience Details
  • Mudrex
    Customer Success Executive
    Mudrex Mar 2024 - Present
    Bengaluru, Karnataka, India
    I handle escalations and assist the users, with regard to their investments. I also connect with the users and assist if they have an issue with the payments and try making them investment in Mudrex.
    View
  • Swiggy
    Escalation Specialist
    Swiggy Sep 2018 - May 2024
    Bengaluru, Karnataka, India
    Handling core escalation callsCall Quality ScrutinyCall information analytics for data monitoring‘Chat Resolutions’Build Customer loyalty
    View
  • Winspire Talent & Sourcing
    Inside Sales Specialist
    Winspire Talent & Sourcing Jul 2017 - Aug 2018
    Hyderabad, Telangana, India
    Generate leads using social media, cold calling, emails, online advertisementsEstablish contact, meet & present products to corporate and training clientsTrouble shooting & reporting with managementHandle all client concerns, escalations, execution & operational issues
    View
  • Hsbc
    Customer Service Representative
    Hsbc Jun 2015 - Jun 2017
    Hyderabad, Telangana, India
    Team member of the Regional Contact Centre - UAE ProcessHandled inbound calls for all the customers’ accounts and card queriesPreparation of related documentation & communications
    View

Albert Praveen Education Details

Frequently Asked Questions about Albert Praveen

What company does Albert Praveen work for?

Albert Praveen works for Mudrex

What is Albert Praveen's role at the current company?

Albert Praveen's current role is Escalation Specialist.

What schools did Albert Praveen attend?

Albert Praveen attended Symbiosis Centre For Distance Learning, Andhra University.

Who are Albert Praveen's colleagues?

Albert Praveen's colleagues are Raksha Saraswat, Sandeep Belagavi, Daniel Peter D'souza, Dimple Goyal, Praful Singh, Harshal Maniya, Chandni Das.

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