Albert Simmons Email & Phone Number

I am a IT Support Specialist with over 5 years of experience enhancing system security and providing technical support. A U.S. Air Force Veteran and ACI Learning graduate in IT and Cyber Security (ITIL V4, A+, Network+, Security+), currently pursuing a B.S. in Cyber Security. In my role as a System Support Analyst, I excel in technical assistance, software troubleshooting, trouble ticket resolution, and comprehensive system documentation. I hold an active Security clearance, along with certifications in Security+ Microsoft Az-104 and ITIL V4.Programs Utilized:Active Directory: Expertise in managing and administering user accounts, permissions, and policies within Windows environments, ensuring secure and efficient directory services. Remedy: Proficient in utilizing the BMC Remedy IT Service Management Suite for incident, problem, and change management, enhancing service delivery and support processes.ServiceNow: Skilled in using ServiceNow for IT service management (ITSM), including ticketing, workflow automation, and process optimization to improve service efficiency.ACAS (Assured Compliance Assessment Solution): Experienced in conducting automated network vulnerability scanning, configuration assessment, and compliance reporting to identify and mitigate security risks.

Listed skills include Leadership, Microsoft Office, Program Management, Supervisory Skills, and 16 others.

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  Western Governors University

  Computer Science