As the IT Support Engineer at an Amazon Robotics Sort Center, it is my responsibility as team lead to make sure operations are running smoothly with minimal interruption. Every second of downtime results in a large cost to the company which is why we make every effort to ensure the network, server, client devices, and operation systems are running optimally.

During the Covid-19 pandemic, I was responsible for all business IT systems in North America, covering 9 branch offices/airports in different cities. The transition to a remote-work model was seamless due to the infrastructure already in place. I have been successfully supporting all remote users in the Americas with minimal impact to work efficiency.• Coordinated multiple rollouts of hardware and software upgrades, resulting in increased efficiency and decreased internal customer complaints by 50%• Led multiple IT projects including airport terminal moves, IT build-out of award winning Star Alliance Lounge, and main regional office relocation• Managed vendor negotiations and telecom cost control, resulting in savings of over 100k in the past 2 years• Managed rollout of cellular Point of Sale (POS) systems at LAX airport operations. This decreased the time to sell a ticket and increased ticket sales by 10%

Self-employed IT consultant for companies and individuals. Services include Windows/Mac PC desktop support/troubleshooting, applications support, internet circuit installations, mobile technologies. Established regular customers throughout this time with 100% satisfaction and zero customer complaints.

Responsible for maintaining business systems across all of the Americas regions.• Performed software and hardware upgrades for the regions, resulting in increased performance and security• Rolled out and supported Microsoft mobile OS devices, allowing increased flexibility and efficiency of the District Sales Managers• Supported business applications such as Microsoft Office and airline ticketing systems• Documented network and computer systems for all offices in the Americas, resulting in 20% faster support times

Regular contributor to technology site Gadgetreview.com. Evaluated various technology devices such as computers, smartphones, accessories and published reviews. Due to my contributions, site traffic increased 10% during this period.

Responsible for the installation, setup, and maintenance of Neptune Networks branded internet kiosks at airports across North America. Roles include OS installation, network setup, kiosk construction, and troubleshooting kiosk systems. My efforts helped to quickly expand the startup to 13 different locations with over 200 kiosks.