Albert Marcelo Email & Phone Number

Metro Manila, Philippines

New York, NY, US

As a seasoned Country HR Director, I provide strategic leadership and partnership to the Country Executive Team, steering the talent agenda to align with our business objectives. Alongside leading my HR team, I collaborate with skilled HR COEs globally, ensuring a seamless employee experience for nearly 4,000 colleagues in the Philippines. By focusing on.

New York, NY, US

I led the HR team American Express Hong Kong on an interim basis, collaborating closely with the Country Executive Team to drive the talent agenda in a market with around 500 employees.

Taguig, PH

I lead the HR Sub-Committee tasked with engaging a community of highly talented HR professionals in the captive centers and shared services industry. Our focus is on best practice sharing, thought leadership, networking, and capability building within this dynamic field.Global In-House Center Council Philippines (GICC) is the trade association of in-house.

Taguig, PH

I led the HR Business Partnership within the GICC HR Sub-Committee, a strategic pillar dedicated to driving impactful initiatives that enhance HRBP effectiveness across GICC partner companies. Our goal is to cultivate a vibrant community of HRBPs, fostering best practice sharing, continuous learning, networking, and capability building.

Washington, D.C., US

As a CliftonStrengths® Certified Coach, I specialize in empowering individuals and teams to achieve peak performance and personal fulfillment by leveraging their unique talents, and guiding them through a transformative journey of self-discovery through strengths-based methodology.

New Brunswick, NJ, US

As an HR Leader, I supported the Global Services organization across the APAC, EMEA, and North America regions, and the Consumer Healthcare sector of the company’s commercial business in the Philippines. As a trusted advisor and strategic partner, I worked with the senior leadership team of APAC HR Global Services with over 250 HR professionals in the.

New Brunswick, NJ, US

Led the Health & Wellness Council in partnership with various leaders across multiple functions to steer the Philippine Campus towards a best-in-class implementation of health, wellness, and safety practices for the benefit of all employees.

New Brunswick, NJ, US

As an HR Leader for the Global Services organization, I partnered with leaders of the Finance, HR, Procurement, and Contact Center service delivery operations in Asia Pacific, EMEA, and North America regions in the areas of coaching, culture, talent development, succession planning, and workforce planning to advance our talent agenda.Handled the role of.

Bonn, DE

As the Head of Human Resources, I led the full spectrum of HR strategy and operations for DHL's Global Service Center in the Philippines, providing support for shared services operations across the US, LATAM, and APAC regions, supporting a workforce of around 700 employees.Some key accomplishments include the following: 1. Restructured and revamped the.

PH

As a part-time instructor, I delivered lectures in psychology to undergraduate students at the university.

New York, NY, US

kgb (formerly known as InfoNXX) is a privately held, New York-based company that provides a multitude of essential solutions to its customers worldwide through its multi-faceted businesses. Directory assistance and enhanced information services were the core of kgb's business through its presence in the US, UK, Ireland, France, and other European.

New York, NY, US

As the Human Resources Manager, my role was to manage the day-to-day operations of HR and lead a team of seven (7) HR professionals, which supported more than 2,000 employees in the Philippines in the areas of Labor & Employee Relations, Benefits Administration, Administrative Support, and Learning & Talent Development.Some key accomplishments include the.

New York, NY, US

As the Learning and Development Officer, I worked with the HR Director in establishing the company's learning and development function with the objective of implementing learning programs in its contact centers in the Philippines.

New York, NY, US

As the Labor Relations Officer, my role was to manage the end-to-end process in all employee discipline and administrative cases supporting more than 2,000 employees.In my role, I partnered with Operations in developing and implementing interventions to maintain good labor-management relations and improve employee morale. This also includes organizing and.

New York, NY, US

As a Team Manager in its North America Operations, my role was to lead and manage a group of at least 25 Customer Service Representatives (CSR) and 2 Lead CSRs (Supervisors) in consistently exceeding call center performance metrics such as attendance, quality assurance, call handling time, productivity, and schedule adherence.Some key accomplishments.

New York, NY, US

As a Lead CSR, I actively participated in floor supervision, assisted CSRs with escalated customer calls and difficult searches, monitored the call center floor for violations of the company’s policies, documented and escalated database and system issues for resolution.Part of the role was also to support the Team Manager in coaching, developing, and.

New York, NY, US

As a CSR, my role was to handle customer calls in a timely manner. This also includes providing consistent, high quality service and accurate information to customers.In my role, I was awarded as Employee of the Month in 2003.

PH

As a part-time instructor, I handled a class of more than 30 students and provided training on accent neutralization, US culture (US 101), customer service, and sales & marketing skills.

As a Recruitment Consultant, my role was to source candidates to fill open call center agent requisitions. This includes conducting phone screening and in-person interviews to candidates, and endorsing successful candidates to the company's clients.

Makati, National Capital Region, PH

As an HR Assistant, I was primarily responsible for administering, scoring, and evaluating psychological tests for job candidates. I also conducted preliminary interviews for candidates of internal job openings and sourced applicants for various job requisitions through the Internet, job fairs. and other recruitment activities. As an added role, I was also.

Master Of Arts (M.A.), Industrial Psychology

B.S., Psychology