As the Reservations and Property Manager at White Beach Holiday, I have seamlessly integrated reservations management with overall hotel operations, building a high-performing team that consistently surpasses sector targets, including in revenue management. Leveraging strong analytical skills, I optimize the reservations process by strategically managing room allocations and pricing to maximize occupancy rates and revenue.My excellent organizational and planning skills, along with… Show more As the Reservations and Property Manager at White Beach Holiday, I have seamlessly integrated reservations management with overall hotel operations, building a high-performing team that consistently surpasses sector targets, including in revenue management. Leveraging strong analytical skills, I optimize the reservations process by strategically managing room allocations and pricing to maximize occupancy rates and revenue.My excellent organizational and planning skills, along with resilience and accountability, ensure smooth day-to-day operations and deliver exceptional guest experiences. Additionally, I excel at coaching sales techniques, contributing significantly to the hotel’s sustained growth and reputation as the best hotel in the country. This success reflects my strategic foresight and hands-on approach to coordination. Show less

• Managed the Middle East and Indian markets.• Responded to sales inquiries via email, phone, and other communication channels.• Delivered excellent customer service by providing information on services, packages, and pricing.• Ensured prompt follow-up and ownership of customer sales inquiries on a daily basis.• Drove sales and revenue growth by proactively selling travel packages, flights, hotels, and other services.• Handled customer inquiries, offering travel… Show more • Managed the Middle East and Indian markets.• Responded to sales inquiries via email, phone, and other communication channels.• Delivered excellent customer service by providing information on services, packages, and pricing.• Ensured prompt follow-up and ownership of customer sales inquiries on a daily basis.• Drove sales and revenue growth by proactively selling travel packages, flights, hotels, and other services.• Handled customer inquiries, offering travel recommendations and tailoring itineraries to meet client needs and preferences.• Stayed up-to-date with industry trends, destination information, and supplier offerings to provide expert advice to clients.• Built and maintained strong relationships with clients, travel suppliers, and industry partners.• Met and exceeded sales targets, contributing to profitability and revenue growth for the agency.• Assisted with marketing initiatives, promotions, and events to drive sales and enhance brand visibility.• Collaborated with colleagues to share knowledge, best practices, and sales strategies.• Utilized computer reservation systems (CRS) and travel software to manage bookings, inventory, and sales data.• Provided exceptional customer service, ensuring client satisfaction and loyalty.• Stayed organized by managing multiple tasks and prioritizing deadlines to meet sales and customer service goals. Show less

• Customize packages based on client criteria such as budget, destination, sightseeing, accommodation, transport and assist in planning, organizing, and reservation• Communicate with clients on tour and provide assistance to ensure hassle-free travel• Analyzed customer requirement and offer relevant tailor-made services• Daily update the in-house Customer Relationship Management• Keeping details of all petty cash expenses Organize road shows to promote products by initiate… Show more • Customize packages based on client criteria such as budget, destination, sightseeing, accommodation, transport and assist in planning, organizing, and reservation• Communicate with clients on tour and provide assistance to ensure hassle-free travel• Analyzed customer requirement and offer relevant tailor-made services• Daily update the in-house Customer Relationship Management• Keeping details of all petty cash expenses Organize road shows to promote products by initiate communication with the establishment• Created marketing materials for mailers• Ensured marketplaces and trips are updated with the correct inclusions, itineraries, and prices• Collected Data and compared with competitor’s products• Generated business lead via cold calls, maintained existing clientele and old clientele• Handled walk-in clients and one-on-one meetings• Use promotional techniques and prepare promotional materials to sell itinerary tour packages.• Prepare and deliver appropriate presentations on products and services• Taking the feed-back from customers, client, if any and implement the improvement• dealing with customer queries and complaint• Submit the Daily Sales Report Show less

• Develop and execute comprehensive marketing strategies and campaigns that align with the company's goals and objectives.• Lead, mentor, and manage a high-performing marketing team, fostering a collaborative and results-driven work environment.• Create and manage the marketing budget, ensuring efficient allocation of resources and optimizing ROI.• Oversee market research to identify emerging trends, customer needs, and competitor strategies.

I have worked in Thomas Cook India Ltd as a Trainee for 04 Months. Working in a top-notch organization has taught me the essentials of Holidays Outbound (Mainly Documentation), customer service and people management.

Underwent Training In FOREX