Responsible for understanding the in-house platform to support thecustomer team, collaborating with the product team to share insights, andoptimizing existing workflows. Focused on improving platform efficiencyand enhancing customer experience through continuous processimprovements.Provided customized solutions for 20+ clients, leading to a 15% increase inupsells from Basic Plans to Enterprise Plans.Collaborated with the Product Team to optimize workflows, reducingsupport tickets by 25% through continuous process improvements andeffective cross-functional teamwork.Automated key processes, including college merit list release, reducingprocess time by 90%

I have been actively involved in feature improvement projects acrossvarious industries, including E-Commerce, HR Management, and TravelPlatforms. In the E-Commerce sector, I focused on enhancing thepersonalization engine to deliver a more tailored shopping experience forcustomers. This involved implementing advanced AI algorithms toanalyze customer behaviour, preferences, and purchase history,enabling the platform to offer more relevant product recommendationsMarket Analysis, Problem Hypothesis, Competitor AnalysisUser Analysis, ValidationSolution, Prioritization, Wireframe, PRDProduct Metrics, Risks & Migration