Albin Winberg Email & Phone Number

Stockholm County, Sweden

Working at Apple retail, I oversee the procedures, guidelines and processes critical to the efficient running of the store. My role not only includes the implementation of these areas, it also involves the evaluation of each to ensure efficiency and high quality. Another important responsibility: serve as the point of contact for any hardware or.

Stockholm

Manages and develops a team of assigned customer support staff to meet and exceed performance, quality, end-user satisfaction and other key operational metrics by providing guidance, support, coaching and training.

In this role, I measured and analyzed call quality through calibrated monitoring. Provided supervisors and contact center managers with reports and recommendations on how to improve results, both on team, and individual levels.