Albina Budo Email & Phone Number

Tirana, Albania

Amsterdam, North Holland, Netherlands

Hired virtually for my first role in Amsterdam, I currently live on-site and manage front office operations and staff training at Steigenberger Hotels and Resorts. I handle a high-volume environment with 455 rooms and manage daily operations for stranded KLM guests via Ariba and CMAC, working closely with duty supervisors and trainees.Front Office.

London, England, United Kingdom

During my tenure at Rothschild & Co, a prestigious global financial advisory firm, I contributed to its commitment to excellence. I supported the firm’s diverse clientele in investment banking, wealth and asset management, and private equity, helping deliver innovative solutions and exceptional service.Visitor Management: Operated the Manhattan system for.

London Area, United Kingdom

At DoubleTree By Hilton, I led a team dedicated to delivering memorable guest experiences while upholding Hilton's standards of excellence. I contributed to Hilton's esteemed reputation and benefited from ongoing training via the Hilton University platform, enhancing leadership skills and guest service.Created a customer records database, improving.

London, England, United Kingdom

During the Covid-19 pandemic, I transitioned to a role as a Residential Concierge at Canary Wharf Group, a prestigious real estate company known for iconic projects in London's financial district. As part of the pre-opening team for One Park Drive, I contributed to the launch of this landmark residential building with its innovative design and luxury.

London, England, United Kingdom

Promoted to Assistant Operations Manager, I managed and oversaw daily operations across all hotels/service apartments. The role included developing processes to streamline operations. The company closed and rebranded due to the Covid-19 pandemic.Managed daily operations, including scheduling, budgeting, and personnelScheduled appointments and meetings.

London, England, United Kingdom

Promoted within The So Group, I managed the daily operations of the front desk, ensuring efficient service and compliance with standards. I maintained the lobby area, trained new employees, and created procedural documents. I also recruited, trained, and supervised front desk personnel, significantly reducing customer wait time.Managed daily front desk.

London, England, United Kingdom

In my first role in London, I managed guest inquiries and complaints, achieving a significant reduction in service-related issues. I provided excellent customer service, replenished room supplies, and implemented a successful guest loyalty program.Managed guest inquiries and complaints, reducing service-related issues by 35%Replenished amenities, linens.