Albina Budo Email & Phone Number

Tirana, Albania

Amsterdam, North Holland, Netherlands

Hired virtually for my first role in Amsterdam, I currently live on-site and manage front office operations and staff training at Steigenberger Hotels and Resorts. I handle a high-volume environment with 455 rooms and manage daily operations for stranded KLM guests via Ariba and CMAC, working closely with duty supervisors and trainees.Front Office Operations: Ensured efficient and high-quality service delivery for all guests.Duty Management: Supervised daily operations, ensuring smooth… Show more Hired virtually for my first role in Amsterdam, I currently live on-site and manage front office operations and staff training at Steigenberger Hotels and Resorts. I handle a high-volume environment with 455 rooms and manage daily operations for stranded KLM guests via Ariba and CMAC, working closely with duty supervisors and trainees.Front Office Operations: Ensured efficient and high-quality service delivery for all guests.Duty Management: Supervised daily operations, ensuring smooth functioning and guest satisfaction.Staff Training and Coaching: Developed and conducted training programs for front office staff and trainees, enhancing performance and service standards.Guest Relations: Professionally managed guest complaints and inquiries, maintaining high levels of guest satisfaction.Coordination with Partners: Worked with KLM and other partners to manage accommodations for stranded guests.Operational Insight: Gained comprehensive experience in Dutch hotel operations, contributing to a deeper understanding of local industry practices.I took the initiative in this role to gain overall experience in hotel operations and am grateful for the opportunity. Show less

London, England, United Kingdom

During my tenure at Rothschild & Co, a prestigious global financial advisory firm, I contributed to its commitment to excellence. I supported the firm’s diverse clientele in investment banking, wealth and asset management, and private equity, helping deliver innovative solutions and exceptional service.Visitor Management: Operated the Manhattan system for visitor logs, room reservations, floor management, and event coordination.Meeting Coordination: Maintained schedules, kept rooms… Show more During my tenure at Rothschild & Co, a prestigious global financial advisory firm, I contributed to its commitment to excellence. I supported the firm’s diverse clientele in investment banking, wealth and asset management, and private equity, helping deliver innovative solutions and exceptional service.Visitor Management: Operated the Manhattan system for visitor logs, room reservations, floor management, and event coordination.Meeting Coordination: Maintained schedules, kept rooms tidy, and provided IT and AV support for meetings.Room Management: Handled room reservations, rescheduling, and end-of-day floor checks with handover reports.IT and Help-desk Support: Set up laptops and AV equipment; covered the PCs Help-desk for facilities, cleaning, and business requests.Operational Support: Assisted with monthly rota planning and supported the line manager with Monthly Management Reports (MMR).Safety Duties: Served as a fire warden, supporting emergency evacuations. Show less

London Area, United Kingdom

At DoubleTree By Hilton, I led a team dedicated to delivering memorable guest experiences while upholding Hilton's standards of excellence. I contributed to Hilton's esteemed reputation and benefited from ongoing training via the Hilton University platform, enhancing leadership skills and guest service.Created a customer records database, improving relations and increasing satisfaction by 5%Prepared accurate and timely reports and presentations for senior managementEnsured guest… Show more At DoubleTree By Hilton, I led a team dedicated to delivering memorable guest experiences while upholding Hilton's standards of excellence. I contributed to Hilton's esteemed reputation and benefited from ongoing training via the Hilton University platform, enhancing leadership skills and guest service.Created a customer records database, improving relations and increasing satisfaction by 5%Prepared accurate and timely reports and presentations for senior managementEnsured guest rooms were restocked with supplies and amenities promptlyAnalyzed customer feedback to provide strategic improvements, enhancing overall ratingHandled complaints and specific customer requests efficientlyManaged guest experiences to ensure satisfactionMaximized room revenue and occupancy through daily status reviews Show less

London, England, United Kingdom

During the Covid-19 pandemic, I transitioned to a role as a Residential Concierge at Canary Wharf Group, a prestigious real estate company known for iconic projects in London's financial district. As part of the pre-opening team for One Park Drive, I contributed to the launch of this landmark residential building with its innovative design and luxury amenities. It was rewarding to be part of Canary Wharf Group's commitment to excellence in urban development and to help shape the future of… Show more During the Covid-19 pandemic, I transitioned to a role as a Residential Concierge at Canary Wharf Group, a prestigious real estate company known for iconic projects in London's financial district. As part of the pre-opening team for One Park Drive, I contributed to the launch of this landmark residential building with its innovative design and luxury amenities. It was rewarding to be part of Canary Wharf Group's commitment to excellence in urban development and to help shape the future of London's skyline.Conducted weekly panic alarm tests with the SPA TeamMonitored CCTV and operated VINDEX PMSPerformed daily health and safety checksManaged building and residential keysUtilized Concierge Assistant for parcels and amenity bookingsUsed Dwellant for various tasksConducted weekly fire alarm tests with the Estate Control CenterAdministered daily Bring-Me lockers Show less

London, England, United Kingdom

Promoted to Assistant Operations Manager, I managed and oversaw daily operations across all hotels/service apartments. The role included developing processes to streamline operations. The company closed and rebranded due to the Covid-19 pandemic.Managed daily operations, including scheduling, budgeting, and personnelScheduled appointments and meetings, ensuring smooth daily operationsOrganized and managed a comprehensive filing system, improving efficiencyOversaw daily… Show more Promoted to Assistant Operations Manager, I managed and oversaw daily operations across all hotels/service apartments. The role included developing processes to streamline operations. The company closed and rebranded due to the Covid-19 pandemic.Managed daily operations, including scheduling, budgeting, and personnelScheduled appointments and meetings, ensuring smooth daily operationsOrganized and managed a comprehensive filing system, improving efficiencyOversaw daily operations such as cashiering, stocking, and merchandisingDeveloped and implemented processes to streamline hotel operations Show less

London, England, United Kingdom

Promoted within The So Group, I managed the daily operations of the front desk, ensuring efficient service and compliance with standards. I maintained the lobby area, trained new employees, and created procedural documents. I also recruited, trained, and supervised front desk personnel, significantly reducing customer wait time.Managed daily front desk operations, ensuring efficient service deliveryMaintained a clean, safe, and pleasant lobby environmentTrained new employees on… Show more Promoted within The So Group, I managed the daily operations of the front desk, ensuring efficient service and compliance with standards. I maintained the lobby area, trained new employees, and created procedural documents. I also recruited, trained, and supervised front desk personnel, significantly reducing customer wait time.Managed daily front desk operations, ensuring efficient service deliveryMaintained a clean, safe, and pleasant lobby environmentTrained new employees on front-desk proceduresCreated and maintained front-desk procedural documentsRecruited, trained, and supervised front desk personnel, achieving a 100% reduction in customer wait timeAddressed all inquiries in a timely and efficient manner Show less

London, England, United Kingdom

In my first role in London, I managed guest inquiries and complaints, achieving a significant reduction in service-related issues. I provided excellent customer service, replenished room supplies, and implemented a successful guest loyalty program.Managed guest inquiries and complaints, reducing service-related issues by 35%Replenished amenities, linens, and supplies in guest roomsAnticipated and responded to guest needs, providing excellent customer serviceCreated and… Show more In my first role in London, I managed guest inquiries and complaints, achieving a significant reduction in service-related issues. I provided excellent customer service, replenished room supplies, and implemented a successful guest loyalty program.Managed guest inquiries and complaints, reducing service-related issues by 35%Replenished amenities, linens, and supplies in guest roomsAnticipated and responded to guest needs, providing excellent customer serviceCreated and implemented a guest loyalty program, increasing returning visitors by 10% Show less