training, consultancy, and business solutions in Aviation and Travel & Tourism. We have served various companies and organisations such as AirArabia, American University in Kosovo, National Qualification Authority, Swisscontact, Luxdev and more.

Member of Altavia Group. The leading corporate travel management company in Kosovo.

Delivered following programs as Authorised IATA Trainer- Travel and Tourism Foundation Course- Aviation Studies

* Revenue management - development and implementation of the revenue management system incl forward booking monitoring, yield predictions, market segmentation, historical performance evaluations, future revenue performance projections* Human resources - Created support departments and integrated them into existing organisational structures using performance management principles, composed new labor contract following the change in legislation* Sales and distribution - optimized sales policies, delivered sales and customer service training, defined sales channels and applied channel pricing and effective sales, actively initiated booking system improvements to meet customer needs* Quality management - monitoring performance and undertaking corrective measures by making processes more lean* Business management - producing and evaluating reports (in pivot format) on call center performance, travel agent performance, retail booking and revenue performance* Finance - outsourced accounting and payroll services to an international accounting firm* IT - Designed, launched and maintained company's first intranet that included different form automation, news, blogs, communication between departments, event calender etcOperations - negotiated and managed handling supervision contracts

Responsible for all legal and commercial activities of British Airways in Kosovo and Albania. Worked closely with different departments in delivering the company's high quality standards by constantly meeting revenue and cost targets. Closely involved in sales, customer service, pricing, marketing, operations and legal matters. Applied principles of performance management, effective selling, Safety Management System, channel pricing, international airline taxation, Air Traffic Management / Eurocontrol regulations. Outstanding work performance rating in year 2009.

Responsible for both country sales and airport operations. Constantly delivered operational and quality targets by creating a good rapport with the airport authorities and governmental agencies.

Started as aircraft load controller and promoted to Deputy Manager responsible for the station (PRN) in absence of the manger. Accountable for operational safety and quality compliance. Introduced cargo operation in Kosovo.

Worked in sales, airport operations and administration