Ana Lourdes Bravo Email & Phone Number

Montreal, Quebec, Canada

Montreal, Canada

- Responsable de generar reporte de ventas, preparar propuestas y reuniones con nuevos clientes y clientes actuales.- Seguimiento a llamadas telefónicas y correos, siendo el primer punto de contacto entre la empresa y clientes.- Actualizar registros de ventas.- Selección de productos y acompañar a clientes en la selección de productos basados en la cultura.

Montreal Y Alrededores, Canadá

. SKUS creation in E1.· Validate and verify all information entered in E1 is accurate.· Create PO and packing lists as well as follow up with supplier.· Train and evaluate new employees in Logistics department.. Design and create reports in Excel using advanced features as Power Query, Pivot tables and functions.. Develope tools to identify discrepancies.

Montreal Y Alrededores, Canadá

Montreal

México

• IT Manager 2010 – 2015Thomas Alva Edison School, Mexico City (Mexico)
• Managed and led Help-Desk team and IT Coordinators.
• Designed and implemented all IT policies and procedures regards security.
• Implemented a Moodle platform (collaborative learning tool) for teachers and students
• Implemented a cloud-hosted School Management System, which included a database of approximately 2,000 students
• Developed training material and training sessions for up to 2000 users.

México

• Created and executed e-training programs for all internal users.
• Reviewed and updated training materials and documentation
• Provided end user support for new applications and go-lives.
• Responsible for the execution of the best practices in etraining.
• Evaluated effectiveness of training programs including benefit analysis.
• Improved and implemented training policies, procedures and programs.

Sta. Fé

IT Instructor for the Faculty of Management and the Faculty of Science in presencial modality. Responsible for developing a weekly schedule based on appropriate learning materials, evaluating student performance and providing academic counseling to students.

México

• Trained, coached and mentored service desk specialists
• Supervised staff activities
• Led a group of 12 support technicians
• Scheduled working times and provided backup support
• Designed training material for Help Desk staff
• Provided data and reported KPI’s and trends for IT department, monthly, weekly and as needed

Ciudad De México Y Alrededores, México

• Ensured all calls and emails were logged, prioritized and solved in a timely manner‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬
• Trained, coached and mentored a group of 6 service desk specialists
• Managed and prioritized incidents with internal and external providers
• Scheduled working times and provided backup support
• Provided data and reported KPI’s and trends to IT department, monthly, weekly and as needed

Mexico City

Auditoría de las diferentes áreas de Banamex para su certificación para el año 2000

Bachelor'S Degree In Computer Science, Information Technology

Education record