Albert Lai Email and Phone Number
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At Amazon, my approach to leading cross-functional teams has involved a fusion of strategic planning and a commitment to operational excellence. With a foundation in UC Berkeley engineering, US Army leadership, and a Pepperdine MBA, I’ve learned from the best to hone my ability to foster positive working environments and to drive efficiency improvements.
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Senior Program ManagerAmazon Feb 2024 - PresentSeattle, Wa, UsDelivered long-term horizon capacity plans to steer Amazon’s US Outbound transportation network to optimize delivery quality for 400M+ packages per week and influence labor planning for US first, middle, and last mile networks.Established programs and strategic initiatives to optimize various facets of supply chain operations, driving a 12% improvement in last mile efficiency and 9% reduction in logistics costs.Spearheaded launch and adoption of machine learning model to enhance last-mile carrier allocation at zip-level granularity, reducing plan variability to save $66.4M annually in direct cost and $71.5M per year in planning accuracy.Led end-to-end management of accounting regulatory and compliance programs, streamlining close and reporting processes through collaboration with tech teams to develop AI-powered dashboards and solutions for long-term needs.
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Senior Station Manager, PathwaysAmazon Jun 2022 - Feb 2024Seattle, Wa, UsManaged and developed teams for $1.37T tech company’s e-commerce last mile delivery stations to process up to 500k units per week to generate over $300M+ in yearly revenue. Coached performance for 8 managers and 250+ associates. Optimized site performance to expand capacity by 50% and streamlined end-to-end processes’ efficiency to deliver 12M packages annually while improving cost performance to save $1.4M per month.Developed long-term scalable growth strategy for site, benchmarked performance metrics, integrated process improvements, and drove synergy with 3P delivery partners to achieve quality record of >99.93% on time deliveries. Led 25+ senior stakeholders to assess regional financial performance daily and facilitated collaborations to implement sustainable glidepath strategies for 9 sites to drive $100M+ gain in operational cost per month.
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Operations Manager, PathwaysAmazon Apr 2021 - Aug 2021Seattle, Wa, UsAnalyzed operational capabilities, assessed cost gains, and developed integration road map for utilization of prototype parcel identification technology for inbound dock processes at Amazon first mile fulfillment centers.Defined workflow inefficiencies, conducted capabilities benchmarking, and developed a business case for network optimization of inbound non-conveyable flow to gain $430k per month at each site.
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Senior Operations ManagerUs Army Oct 2018 - Aug 2020Arlington, Virginia, UsSynergized 3 cross-functional teams to execute scalable operations to process up 30% more capacity to total 2,300 servicemembers per month, exceeding mission requirements by 18% amid COVID-19 pandemic.Performed emerging market analysis with key stakeholders, developed a roadmap for business development, and launched a new $5M processing station to expand the Los Angeles region’s operational capacity by 25%.Collaborated with Los Angeles Unified School District executives to develop 16 new client schools for 40% growth and increased engagement with 22 existing partners to grow intake to 26,400 applicants per month. Designed financial systems and procurement operations to enhance supplier efficiency, increasing steady-state inventory to $8M while scaling operations. -
Operations ManagerUs Army May 2016 - Oct 2018Arlington, Virginia, UsManaged 200 personnel spanning 4 cross-functional teams at multiple missile launch sites and coordinated combat missions across the Arabian Peninsula in complex ambiguous environments with 100% objective attainment.Analyzed emerging threats, identified strategic requirements, and integrated long-term programs to expand sustainable joint combat power over 1M sq miles; Advised the Pentagon on missile defense readiness.
Albert Lai Skills
Albert Lai Education Details
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University Of California, BerkeleyMechanical Engineering -
Pepperdine Graziadio Business SchoolMaster Of Business Administration - Mba
Frequently Asked Questions about Albert Lai
What company does Albert Lai work for?
Albert Lai works for Amazon
What is Albert Lai's role at the current company?
Albert Lai's current role is Senior Program Manager @ Amazon | MBA | Strategic Planning.
What is Albert Lai's email address?
Albert Lai's email address is al****@****ley.edu
What is Albert Lai's direct phone number?
Albert Lai's direct phone number is +151650*****
What schools did Albert Lai attend?
Albert Lai attended University Of California, Berkeley, Pepperdine Graziadio Business School.
What skills is Albert Lai known for?
Albert Lai has skills like Leadership, Engineering, Teamwork, Microsoft Office, Matlab, Microsoft Excel, Manufacturing, Analysis, Military, Powerpoint, Team Leadership, Strategic Planning.
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